Joy Quides-Sanchez
Brooklyn,NY
Summary
Highly motivated professional seeking new challenges. Demonstrates a strong work ethic and adaptability, with exceptional interpersonal skills. Proven ability to work effectively with minimal supervision and rapidly master new skills, contributing to team success and driving results.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
PICNIC
Brooklyn, NY
10.2021 - Current
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Front Desk/Customer Service Associate
MTHD by Oscar
Brooklyn, NY
09.2022 - 05.2024
- Respond to account questions promptly and professionally, maintaining a high level of customer satisfaction.
- Coordinate with all team functions to align on member service operations to streamline internal processes.
- Cultivate relationships with organizations, leading to expanded membership benefits and community outreach.
- A vocal advocate for members, ensuring their concerns are addressed promptly and effectively.
- Resolve customer concerns regarding various issues, demonstrating communication and conflict resolution skills.
Accounting Assistant
Billy Reid
New York, New York
11.2021 - 08.2022
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding AP.
- Handled data entry; reviewed and coded expense reports for compliance and to ensure the organization of records.
Front Desk Associate / Manager on Duty
Chelsea Piers Fitness
Brooklyn, NY
02.2019 - 08.2021
- Served as the primary contact for member issues, resolving them promptly and effectively to ensure satisfaction.
- Maintained a hospitable and pleasant environment by greeting, accommodating, and escorting guests.
- Elevated customer service standards by providing personalized assistance and hospitality to members.
- Oversaw daily activities and functions of the facility, ensuring compliance with safety and regulatory standards.
- Collaborated with housekeeping and maintenance teams to resolve facility issues.
Sr. Administrative Assistant
Unilever PITCH Center
New York, NY
03.2017 - 05.2017
- Managed booking requests for New York Co-Creation Center from inception to confirmation.
- Monitored co-creation center communications and ensured team visibility over such communications. schedule kick-off call with director, marketing managers, and appropriate brand/category teams.
- Supported and led all initiatives for properly coding project requests.
- Maintained calendars and updated accordingly based upon availability of all team members.
Creative Coordinator
Nautica
New York, NY
08.2011 - 02.2017
- Supported the executive and senior management teams; scheduled meetings, managing calendars, handled travel arrangements.
- Assisted in AR/AP processes.
- Supported design teams with presentation boards featuring fabric swatches, sketches, and mood boards.
- Partnered with HR regarding new hire, freelancer, and intern onboarding.
- Managed communications across all functions (e.g., design, marketing, sales).
Skills
- Detailed Oriented
- Organized
- Customer Retention
- Communication Skills
- Team Leadership
- Event Coordination
- Problem Solving
- Collaboration
- Customer Service
- Adaptable
Timeline
Front Desk/Customer Service Associate
MTHD by Oscar
09.2022 - 05.2024
Accounting Assistant
Billy Reid
11.2021 - 08.2022
Retail Sales Associate
PICNIC
10.2021 - Current
Front Desk Associate / Manager on Duty
Chelsea Piers Fitness
02.2019 - 08.2021
Sr. Administrative Assistant
Unilever PITCH Center
03.2017 - 05.2017
Creative Coordinator
Nautica
08.2011 - 02.2017