Joy Reinhardt

COMMUNITY SERVICE OFFICER, SUPPORT SERVICES & STATIONMASTER

Iowa City Police Department

07.2010 - 12.2020

Assisted police officers with research and provision of data, including utilizing IDOT / NCIC to verify or input a range of information and aiding public in answering questions and complaints via in person, by phone, TTY, and email provided general and factual information regarding city services as well as specific information in accordance with policies and regulations
Ensured confidentiality in creating user-friendly Excel spreadsheet on a shared drive to catalog lost and found property whilst establishing a catalog of cases and evidence for disposition
Contacted and relayed critical data to officers as well as to power and railroad companies, city services such as parks and rec, public works, transit, etc
Served as a Community Representative within the areas of disposing evidence and seizing property, including working on pretrial preparation of evidence, such as creating video and still photographs
Knowledge of policies and procedures relating to the life cycle of information including administrative communications, office records, publications, and forms
General office management principles; organizational structure and its interrelationship with the mission; security practices; operating computers; and application of software
Maintained high accuracy in weighing and electronically inventorying evidence / seized property for storage while transporting drugs and evidence to the DCI crime lab and tracking all court cases involving evidence
Delivered training to permanent and hourly station masters for optimum performance of staff
Maintained and coordinated maintenance of police fleet vehicles to service dept
As well as monthly checks of all emergency alarms in City Hall
Provided information to citizens on local laws and regulations, as well as community resources available.
Observed surveillance cameras in order to detect any potential safety threats.
Assisted in the collection and documentation of evidence at crime scenes under the supervision of sworn officers.
Assisted in the management of lost and found property, ensuring items were cataloged and returned to owners promptly.
Maintained and organized evidence files, documents, photographs, and other related materials.
Processed incoming evidence items in accordance with departmental procedures.
Conducted detailed searches of databases for case-related information.
Sorted and filed documents into appropriate folders for storage.
Monitored security cameras to identify suspicious activity at the facility.
Ensured all chain of custody forms were accurately completed and signed by authorized personnel.
Prepared reports on evidence collected from crime scenes or other locations.
Transported sensitive material between departments and outside agencies in a secure manner.
Assisted in preparing cases for trial by gathering necessary documents, photos, videos.
Compiled statistical data related to evidence management activities.
Performed regular audits of existing records to ensure accuracy and completeness of documentation.
Responded promptly to requests from investigators regarding status of evidence items.
Retrieved relevant documents from archives when needed for investigation purposes.
Coordinated with prosecutors regarding the release or destruction of certain pieces of evidence.
Utilized specialized software programs to manage large volumes of data associated with cases.
Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
Monitored evidence inventories and double-checked accuracy and security of handling procedures to support effective investigations and eventual prosecution.
Checked crime scene records, including films, evidence bags and boxes, to verify evidence and file items in appropriate locations and in accordance with established procedures.
Handled pieces of evidence in processing labs to examine, identify and accurately classify items.
Briefed employees on how to process specific types of evidence, protect chain of custody and support case requirements.
Packaged and properly stored evidence for use in cases.

Summary

Overview

Work History

COMMUNITY SERVICE OFFICER, SUPPORT SERVICES & STATIONMASTER

Dispatch/Secretary

Information Management Specialist and Air Traffic Controller

Education

Bachelor Science Information Technology - Applied Technology

Master Science Information Technology - Information Security and Assurance

Skills

CORE PROFICIENCIES

Awards

Affiliations

Accomplishments

Websites

References

Timeline

COMMUNITY SERVICE OFFICER, SUPPORT SERVICES & STATIONMASTER

Dispatch/Secretary

Information Management Specialist and Air Traffic Controller

Bachelor Science Information Technology - Applied Technology

Master Science Information Technology - Information Security and Assurance

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