Good working knowledge of Microsoft Office software such as MS Excel, MS Word, and MS PowerPoint and ability to manage / use databases
Joy Rios
Gladewater ,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Ower
Rios'Family Daycare
Gladewater , United States
04.2020 - Current
Manager
Knights Sleep Inn
Gladewater, TX
01.2019 - Current
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
Personal Care Assistant
UT Health Tyler
Tyler, TX
02.2018 - 02.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored and assisted residents through individual service plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Certified Nursing Assistant
Truman Smith Children's Center
Gladewater, TX
06.2014 - 10.2017
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Data Enrty
Certified Nursing Assistant
Heritage Health Care Center
Chanute, KS
08.1998 - 04.2012
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Data Enrty
Education
High School Diploma -
Chanute High School
Chanute, KS 08.1996 - 05.2000
No Degree - CertificatedNursing Aide
Neosho Country Collage
Chanute, KS 05.2001 -
Associate of Science - Medical Billing And Coding
Penn Foster Career School
Scranton, PA 05.2023 - Current
Skills
Strategic planning
Sales and marketing
Verbal and written communication
Financial Management
Schedule optimization
Business planning
Time management
Documentation and reporting
Transcription and dictation
Telephone skills
Multi-line Telephone Systems
Business administration
Problem-solving skills
Written Communication
Software
Timeline
Associate of Science - Medical Billing And Coding
Penn Foster Career School
05.2023 - Current
Ower
Rios'Family Daycare
04.2020 - Current
Manager
Knights Sleep Inn
01.2019 - Current
Personal Care Assistant
UT Health Tyler
02.2018 - 02.2020
Certified Nursing Assistant
Truman Smith Children's Center
06.2014 - 10.2017
No Degree - CertificatedNursing Aide
Neosho Country Collage
05.2001 -
Certified Nursing Assistant
Heritage Health Care Center
08.1998 - 04.2012
High School Diploma -
Chanute High School
08.1996 - 05.2000