Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Robertson

Dover

Summary

Qualified with solid background as Sales Lead Keyholder. Demonstrated ability to drive sales growth and manage store operations effectively. Proven track record of mentoring team members and enhancing customer satisfaction.

Overview

36
36
years of professional experience

Work History

Shipping and Receiving Clerk, Sales

White House Black Market
11.2022 - 09.2023
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Facilitated smooth warehouse operations, maintaining clean and safe work environments.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.

Sales Lead Keyholder

Chico's FAS
10.2014 - 02.2020
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.

Owner, Branch Manager, Financial Planner

Robertson Financial Group
10.1987 - 07.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Education

No Degree - Health And Wellness

Hillsborough Community College
Tampa, FL

High School Diploma -

Hillsborough High Scool
Tampa, FL
06-1971

Skills

  • Attention to detail
  • Self-motivated and independent
  • Shipping and receiving
  • Time management
  • Teamwork and cooperation
  • Inventory management
  • Merchandise staging
  • Microsoft Office Suite
  • US Driver's license
  • Product knowledge
  • Shipping label preparation
  • Shipping and receiving tracking
  • Problem-solving
  • Microsoft office
  • Customer relations

Timeline

Shipping and Receiving Clerk, Sales

White House Black Market
11.2022 - 09.2023

Sales Lead Keyholder

Chico's FAS
10.2014 - 02.2020

Owner, Branch Manager, Financial Planner

Robertson Financial Group
10.1987 - 07.2014

No Degree - Health And Wellness

Hillsborough Community College

High School Diploma -

Hillsborough High Scool

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