Joy Robinson
Huntsville,USA
Overview
21
21
years of professional experience
Work History
Front End Supervisor
Walmart Vision Center / Walmart Pharmacy-Flowood
Flowood, MS
10.2019 - Current
- My position is to Supervise the whole front end from attendance, also including breaks and lunches.
Food and Beverage Manager
Hilton Garden Inn Hotel
Huntsville, AL
01.2013 - 06.2017
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Bartender/ Server
Hilton Garden Inn Hotel
Huntsville, AL
11.2009 - 01.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Leasing Assistant
Beaumont Apartments
Huntsville, AL
02.2005 - 2012
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Negotiated favorable terms for both landlord and tenant while finalizing lease agreements that resulted in mutually beneficial outcomes.
Education
High school diploma - undefined
Toney, AL05.1996
Skills
- Cashiering
- Supervising Experience
- Cash handling
- Customer service
- Retail Management
- Sales
- Communication skills
- Merchandising
Timeline
Front End Supervisor
Walmart Vision Center / Walmart Pharmacy-Flowood
10.2019 - Current
Food and Beverage Manager
Hilton Garden Inn Hotel
01.2013 - 06.2017
Bartender/ Server
Hilton Garden Inn Hotel
11.2009 - 01.2013
Leasing Assistant
Beaumont Apartments
02.2005 - 2012