Joy Rose

• Performed physical examinations and assessments of patients' medical histories.
• Outreach and scheduling of colonoscopies.
• Educate patients about diet and medication preparation.
• Outreach, coordination of care and approvals with cardiology, nephrology, specialists.
• Utilize language line when appropriate.
• Proactively provide resources like transportation and corporate approved online information.
• Nurse triage support.
• Confirm and update HIPPA information.

• Conducted one-on-one telephonic health coaching and education to patients on lifestyle modifications, disease prevention and management of chronic conditions. Focus on diet, weight loss, exercise regimens, smoking cessation, medication adherence, behavioral health support.
• Inspire and guide patients to create short and long term health goals with regular scheduled follow ups to assess progress, barriers and successes.
• Created and hosted weekly on site educational seminars for the employees of Quest Diagnostics focusing on variety of health topics.
• Expert in Motivational Interviewing.
• Trained new nurses on EPIC, workflows and protocols.
• Provide and promote approved online resources such as Diabetes.org.
• Utilized language line when appropriate.
• Attend weekly team meetings and quarterly Town Halls.
• Consistently achieved high audit scores on multiple metrics from medical director, pharmacist and team lead.
• Cross trained to provide support for other corporate customer teams and Lifestyle Coaching teams when needed.
• Completed all required trainings and licensures updates.
• Certified Wellness Coach.

Worked in multiple roles: ICU, Telemetry, Clinical Documentation Review Specialist, Infection Preventionist.