Joy Ross
Crawfordsville,IN
Summary
Dynamic professional with a proven track record at [Previous Employer], excelling in customer service and time management. Recognized for a friendly, positive attitude and exceptional attention to detail, I thrive in fast-paced environments, consistently delivering results while maintaining calm under pressure. Adept at multitasking and organizational skills, I ensure client satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Assistant to Parks Maintenance
City and Borough of Juneau Alaska
04.2022 - 10.2024
- Seasonal summer position that I worked for 3 seasons in a row, April to October.
- Maintained all public parks, restrooms, playgrounds, baseball and softball fields, football fields and soccer fields.
- Participated in landscaping, including lawn mowing, weed whipping, brushing, limb lopping and use of backpack blowers to blow off debris on public walkways.
- Cleaned and stocked public restrooms. Graffiti removal, painting public shelters and picnic tables.
- Ensured public safety by reporting suspicious activity and drug use to supervisor or local authorities. Removed drug paraphernalia.
- Emptied trash cans and ensured parks were clean and free of excessive garbage.
- Trail maintenance. Leveling walkways and paths. Digging ditches for water flow.
- Maintained equipment and tools that we used, like weed whips, pressure washers, and field chalkers.
- Teamwork and communication skills.
- Physical labor in outside weather conditions.
- Use of bobcat and company trucks for hauling, loading and unloading.
Certified Nursing Assistant
Juneau Pioneers Home
10.2018 - 10.2021
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Implemented infection control protocols, ensuring compliance with healthcare regulations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Nursing Assistant
Wildflower Court
02.2017 - 03.2018
- Assisted patients with daily living activities, enhancing comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Educated patients on self-care techniques, promoting independence and well-being.
- Mentored junior nursing assistants, improving team performance and patient care quality.
- Advocated for patient needs, fostering a supportive environment through effective communication with families and staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Morning Kitchen Manager
The Rookery Cafe
04.2015 - 12.2015
- Oversaw daily kitchen operations, ensuring compliance with food safety standards and regulations.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Trained and mentored kitchen staff, fostering a collaborative and efficient work environment.
- Developed menus in alignment with seasonal ingredients, enhancing customer satisfaction and dining experience.
- Thrived in a demanding, fast-paced environment.
- Responsible for developing and cooking daily breakfast and lunch specials.
Sous Chef, Line Cook, and Lead Prep
Tasty 'n' Sons, Toro Bravo Inc.
01.2011 - 08.2015
- Supervised kitchen operations, ensuring adherence to safety and sanitation standards.
- Developed and executed seasonal menus, emphasizing local ingredients and culinary trends.
- Trained and mentored junior kitchen staff, fostering skill development and team cohesion.
- Collaborated with front-of-house staff to optimize service flow and enhance guest experiences.
- Conducted quality assurance checks on dishes prior to service, maintaining high culinary standards.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Set up and broke down kitchen for service.
- Participated in food tastings and taste tests.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Line Cook
Southside Bistro
09.2008 - 12.2011
- Prepared ingredients by chopping, dicing, and measuring for menu items.
- Maintained cleanliness and organization of kitchen workspace to ensure safety standards.
- Assisted in cooking and plating dishes according to established recipes and presentation standards.
- Collaborated with team members to expedite food service during peak hours.
- Operated kitchen equipment including grills, fryers, and ovens following safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Chef, Deckhand and Steward
Adventures Afloat
05.2008 - 08.2008
- Worked onboard a 12 passenger boat that cruised up and down The Inside Passage and in Glacier Bay.
- Responsible for prepping and cooking breakfast, lunch and dinner. Also Responsible for cleanup.
- Cleaned guests rooms and all areas of the boat that were in use.
- Participated in kayaking, fishing, and entertaining guests.
- Ensured guest safety.
- Helped with docking and undocking the boat.
Glacier Guide
TEMSCO Helicopters
05.2006 - 10.2006
- Executed daily helicopter loading and unloading safety protocols according to company policy and training.
- Communicated knowledge of local flora and fauna, and Mendenhall Glacier features and surrounding mountains.
- Ensured customer safety while walking and taking pictures on the ice.
- Communication skills, teamwork and observing customers needs to ensure safety on and off the ice.
- Basic CPR training and Preparedness for potential weather emergency, customer accidents, or helicopter incidents.
Education
Certified Nurse Aide - Nursing
University of Alaska Southeast
Juneau, Alaska01-2017
Associates Degree - Restaurant Management And Culinary Sciences
Oregon Coast Culinary School
Coos Bay, Oregon01-2007
High School Diploma -
Juneau-Douglas High School
Juneau, Alaska01-2005
Skills
- Time management
- Customer service
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Calm under pressure
Timeline
Assistant to Parks Maintenance
City and Borough of Juneau Alaska
04.2022 - 10.2024
Certified Nursing Assistant
Juneau Pioneers Home
10.2018 - 10.2021
Certified Nursing Assistant
Wildflower Court
02.2017 - 03.2018
Morning Kitchen Manager
The Rookery Cafe
04.2015 - 12.2015
Sous Chef, Line Cook, and Lead Prep
Tasty 'n' Sons, Toro Bravo Inc.
01.2011 - 08.2015
Line Cook
Southside Bistro
09.2008 - 12.2011
Chef, Deckhand and Steward
Adventures Afloat
05.2008 - 08.2008
Glacier Guide
TEMSCO Helicopters
05.2006 - 10.2006
Certified Nurse Aide - Nursing
University of Alaska Southeast
Associates Degree - Restaurant Management And Culinary Sciences
Oregon Coast Culinary School
High School Diploma -
Juneau-Douglas High School
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