Dynamic Senior Paralegal Client Advocate at The Legal Aid Society, skilled in juvenile rights law and client communication. Successfully advocated for clients in critical legal settings, enhancing case management efficiency and ensuring compliance with court orders. Proven ability to collaborate with interdisciplinary teams, driving positive outcomes for vulnerable populations and backgrounds. Managing cases, coordinating documents and completing in-depth research to support work in Juvenile law. Strengths include verbal and written communication, multitasking and time management. Over 13 years of experience working in non for profits, public and organizational environments.
Hi, I’m
Joy Royaux
New City,NY
Summary
Overview
19
years of professional experience
Work History
The Legal Aid Society
Senior Paralegal Client Advocate
12.2012 - Current
Job overview
- Conduct client meetings, home visits, field visits and interviews in diverse settings, including schools, community spaces, residential facilities, and detention centers
- Advocate for clients during Family Team and Discharge Conferences, suspension hearings, IEP meetings, and other critical interactions
- Liaise with court officials, school personnel, probation officers, ACS staff, medical providers, and other stakeholders to ensure clients' needs are met
- Advocate for housing, benefits, and community services through agencies such as HRA and NYCHA
- Aid clients’ navigation of systems of care, including education, medical and mental health services
- Conduct investigations, observe interactions, and provide testimony when necessary
- Draft and review memorandums, administrative advocacy letters, case reports, and litigation support documents, including documents necessary for class action and appellate cases
- Assist with motion practice, requiring advanced writing skills and legal understanding
- Monitor compliance with court orders and support clients through reentry, permanency transitions, and placement processes
- Participate in training modules and contribute to the professional development of interdisciplinary teams
- Support organizational initiatives to create a uniform practice across all boroughs
- Collaborate and communicate in an interdisciplinary environment
- Maintain and prioritize workload by maintaining data reporting and required case management
- Handle institutional assignments including intake coverage
- Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction.
- Maintained up-to-date knowledge of legal developments by participating in continuing education programs and industry events.
JFK Airport -Delta Airline's Cancelled Flights
Ticket/Gate Agent/Customer Service for IROP
05.2012 - 06.2013
Job overview
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Examined Passenger documentation to determines and assign boarding passes.
- Assisted passengers with reservations, ticketing, and adjustments to itinerary.
- Greeted passengers and provided necessary travel and gate information.
- Kept passengers informed and made announcements to ensure important information is communicated about their itineraries, flights and luggage.
- Coordinated with internal resources to ensure passenger information is processed and flights are dispatched on time.
- rebooked flight with new reservations for passenger with cancelled flights.
Berkeley College
Advisement Office Assistant ( FWS)
04.2010 - 06.2012
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Created mailings for prospective students.
- Updated data using the software: PeopleSoft and Lotus Notes.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted students in organizing class schedules.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
American Eagle Outfitters, Inc
Sales Associate
10.2009 - 06.2010
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained awareness of all promotions and sales
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cafe Kai: Store 1 & 2
Assistant Store Manager
05.2006 - 12.2009
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- In charge of opening/ closing of the store (weekends).
- Confirmed daily menu's.
- Suggested possible purchases to the customers and promote store specials.
- Ordered/Maintain store products, as needed.
Walt Disney World Resort
College Now Work Program: Food and Beverage Rep.
01.2009 - 08.2009
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Order taker.
- Provided food allergies information sessions to clients.
- Daily Intake: 80 transactions
Empire State Building: NY Skyride
Cashier/Customer Representative
08.2008 - 02.2009
Job overview
- Greeted customers entering the empire state building :Skyride experience.
- responded promptly to customer needs.
- Handled all cash, credit sales, voids, cash outs, and money drops.
- Greeted and directed visitors and tourist to correct location, either for the SKyride experience or the observatory.
- Handled customer inquiries and resolved billing issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Berkeley CollegeNew York, NY
Bachelor of Science from Criminal Justice/Business Management
05-2012
University Overview
Skills
- Team leadership qualities
- Court filing procedures
- Client communication
- Juvenile Rights Law expertise
- Child protective Law expertise
- Deliquency Law Expertise
- Juvenile Immigration Law Advisor
- Case management efficiency
- Family law proficiency
- Office administration
- Attorney support
Timeline
Senior Paralegal Client Advocate
The Legal Aid Society
12.2012 - Current
Ticket/Gate Agent/Customer Service for IROP
JFK Airport -Delta Airline's Cancelled Flights
05.2012 - 06.2013
Advisement Office Assistant ( FWS)
Berkeley College
04.2010 - 06.2012
Sales Associate
American Eagle Outfitters, Inc
10.2009 - 06.2010
College Now Work Program: Food and Beverage Rep.
Walt Disney World Resort
01.2009 - 08.2009
Cashier/Customer Representative
Empire State Building: NY Skyride
08.2008 - 02.2009
Assistant Store Manager
Cafe Kai: Store 1 & 2
05.2006 - 12.2009
Berkeley College
Bachelor of Science from Criminal Justice/Business Management
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