Summary
Overview
Work History
Education
Skills
Timeline
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Joy Rude

Joy Rude

Hemet

Summary

Dynamic customer service representative and supervisor with over 15 years of experience driving positive organizational outcomes through exceptional communication and a commitment to continuous learning. Proven ability to engage effectively with patients, clients, and colleagues while adeptly managing diverse situations with confidence. Thrives in fast-paced, high-volume environments, maintaining composure and efficiency under pressure. Dedicated to fostering team success and enhancing overall service quality through proactive problem-solving and collaboration.

Overview

22
22
years of professional experience

Work History

Data Entry and Patient Service Representative

Optum Care, INC.
01.2023 - Current
  • Support 13 medical offices in San Diego County, San Bernardino County and Riverside County
  • Answer 65 to 90 calls per day from patients, insurance companies, and pharmacies.
  • Schedule patients for annual health assessments and specialty appointments
  • Send phone notes and page doctors regarding patient questions and prescription refills
  • Assist patients with any concerns regarding canceling / rescheduling appointments, and understanding referrals
  • Fax and email laboratory and radiology reports to the necessary recipients
  • Constant communication with office staff to keep schedules and patient information up to date

Data entry and Customer Service Supervisor

Pro-Craft Dental Laboratory
03.2013 - 01.2023
  • Systematically answering up to 7 phone lines. Directing calls to the correct department
  • Securely bill, wrap and ship out 30 - 110 completed dental cases per day.
  • Review invoices to confirm each case was billed correctly.
  • Receive, account for, disinfect and enter 50 - 100 incoming dental cases daily.
  • Communicate with dentist offices regarding any and all case information, items needed to complete cases, due dates, educate and discuss implant cases, products or procedures.
  • Training current and new employees in customer service department in new policies, procedures and changes to the department

Unemployed – Laid off from Watson Pharmaceuticals due to company moving to the east coast

08.2010 - 03.2013

Quality control Laboratory Secretary

Watson Pharmaceuticals
03.2004 - 08.2010
  • Office and laboratory supply orders
  • Bi-weekly payroll
  • Contracts and purchase orders for all outside consultants
  • Organize and set up all meetings for Director, Associate director, managers and supervisors
  • Organize, plan and execute any and all travel plans for upper management
  • Monthly credit reports for all upper management
  • Monthly meeting reports and summaries

Education

No Degree - Human Resources, General studies

Ashford University
01.2011

High School Diploma - General education

Loara High School
Anaheim, CA
06-1992

Skills

  • Group performance enhancement
  • Skilled in conflict mediation
  • Staff management and oversight
  • Typing proficiency: 55 wpm, 98% accuracy
  • Extensive data entry experience
  • Skilled in delivering quality service across various platforms
  • Emotional intelligence in customer interactions
  • Expertise in HIPAA compliance
  • Service excellence
  • Ensuring confidentiality in patient care
  • Organized scheduling coordination
  • Knowledgeable in medical terminology

Timeline

Data Entry and Patient Service Representative

Optum Care, INC.
01.2023 - Current

Data entry and Customer Service Supervisor

Pro-Craft Dental Laboratory
03.2013 - 01.2023

Unemployed – Laid off from Watson Pharmaceuticals due to company moving to the east coast

08.2010 - 03.2013

Quality control Laboratory Secretary

Watson Pharmaceuticals
03.2004 - 08.2010

No Degree - Human Resources, General studies

Ashford University

High School Diploma - General education

Loara High School

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Joy Rude