Joy Rusk
Gilbert,Az
Summary
Dedicated Building Permit Technician with expertise in customer support and process improvement. Proven ability to assist residents with permit navigation and inquiries, ensuring compliance and efficiency in permit processing.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Building Permit Technician
City of Chandler
Chandler, Arizona
12.2022 - Current
- Collaborated with municipal departments to streamline permit processing.
- Trained new staff on permit processing protocols and city policies, ensuring compliance and efficiency.
- Guided residents through permit requirements and application processes to enhance understanding and accessibility.
- Processed applications for planning and zoning, building, and civil efficiently.
- Assisted customers in obtaining permits and other regulatory approvals.
- Answered customer inquiries about permit requirements over the phone or by email.
Building Permit Technicial
City of Apache Junction
Apache Junction, Arizona
03.2021 - 12.2022
- Coordinated with city departments to ensure timely processing of permits.
- Processed permit applications using established procedures.
- Assisted applicants in understanding zoning and building permit processes.
- Provided technical support to residents regarding permit requirements and procedures.
- Verified that contractors were licensed to perform work in accordance with local laws.
- Collaborated with staff to improve permitting workflows and efficiency.
- Answered customer inquiries about permit requirements over the phone or by email.
- Scheduled building inspections according to applicable codes and ordinances.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Reimbursement Case Manager
McKesson
Scottsdale, Arizona
03.2009 - 05.2019
- Assessed client eligibility for programs and resources available through the organization.
- Facilitated communication between clients and healthcare providers to ensure needs are met.
- Educated clients on available resources and services tailored to their individual needs.
- Maintained accurate case records and documentation according to agency guidelines.
- Assisted individuals with eligibility for available benefits.
- Maintained confidentiality and adhered to professional ethics and standards.
Education
Construction Management -
Northeast Iowa Community College
Calmar, IA05-1983
Architecture -
Hennepin Technical College
Minneapolis, MN07-1982
High School Diploma -
Caledonia High School
Caledonia, MN06-1981
Skills
- Permit management
- Application review
- Zoning regulations
- Inspection scheduling
- Code compliance
- Fee processing
- Customer service
Certification
- ICC Certified Permit Technician
Timeline
Building Permit Technician
City of Chandler
12.2022 - Current
Building Permit Technicial
City of Apache Junction
03.2021 - 12.2022
Reimbursement Case Manager
McKesson
03.2009 - 05.2019
Construction Management -
Northeast Iowa Community College
Architecture -
Hennepin Technical College
High School Diploma -
Caledonia High School