JOY SAULTZMAN
Tampa,Florida
Summary
I am an organized and detail-oriented professional with an exceptional work ethic and interpersonal skills, dedicated to delivering excellence. With a broad skill set, transferable across industries, I aim to contribute as a valuable addition to an organization. I possess a high capacity for problem-solving and adeptness in stakeholder management, enabling me to foster positive relationships and drive collaboration. Additionally, I bring a results-oriented approach and proven experience in streamlining business processes while leading teams to successful project completion. I am confident in my ability to help your company achieve its goals.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Training Coordinator and Operations Specialist
ID.me
08.2021 - 05.2023
- Supported operational and programmatic delivery for all training classes
- Successfully onboarded 635 new hires in Q1 '22 through streamlined communication and coordination procedures with employment agencies.
- Developed standard operating procedures to create an efficient onboarding process, optimizing productivity and integration.
- Facilitated smooth travel arrangements for Trainers, ensuring seamless experiences.
- Built positive relationships liaising with new-hire Member Support Representatives and stakeholders. Supported HR in compliance with I-9 and background check documentation.
- Collaborated with teams across different departments, providing support throughout the organization and ensuring smooth processes with the Training department.
- Established effective communication channels with HR Operations assisting with maintaining accurate training records.
- Demonstrated exceptional operational leadership in training and administrative matters.
- Optimized training initiatives and workflow management by coordinating training schedules with trainers and managers across multiple sites.
- Fostered professional relationships across multiple company sites.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Participated in team projects, demonstrating the ability to work collaboratively and effectively.
Admissions Counselor
University Of Providence
05.2019 - 08.2021
- Evaluated admissions applications, advising students on suitable courses to highlight strengths.
- Implemented recruitment projects to attract prospective students.
- Provided comprehensive information on the institution's offerings to prospective students.
- Educated students on available scholarships and their requirements.
- Addressed concerns of incoming students and parents, ensuring a smooth transition.
- Collaborated with financial aid to verify applications and discuss payment options.
- Fostered positive relationships with students, faculty, and administration.
- Coordinated tours and group visits for prospective students.
- Efficiently utilized Banner ERP and Ellucian Recruit CRM to streamline operations and fulfill responsibilities.
- Applied Department of State guidelines to guide international students and maintain DSO status.
- Revitalized the Argo Ambassador program through hiring and training initiatives.
General Manager / Office Manager
Montana Roastery, Group, Inc
01.2013 - 05.2019
- Oversaw full-cycle recruitment, including interviewing and hiring qualified candidates.
- Managed employee performance reviews, training programs, and schedules.
- Mentored staff on industry standards and company procedures, optimizing efficiency.
- Researched vendor pricing and streamlined operations to improve profit margins.
- Provided exceptional leadership, ensuring high levels of customer satisfaction.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Demonstrated problem-solving abilities while managing multiple projects under tight deadlines.
- Excelled in multitasking without compromising quality or attention to detail.
- Accurately processed invoices and ensured timely payments following established procedures.
- Developed and maintained organized filing systems for accurate records management.
- Exhibited excellent customer service skills in interactions with clients and vendors.
Area Volunteer Coordinator
ASSE International
12.2007 - 03.2013
- Built and supported a network of 25 local representatives across a five-state area, fostering relationships and achieving shared goals.
- Orchestrated successful annual training and development plans, ensuring impactful learning experiences.
- Collaborated with Local Representatives to plan and develop programs in their respective areas to increase placement by 10%.
- Maintained student records in compliance with U.S. State Department regulations, ensuring accuracy and confidentiality.
- Demonstrated exceptional interpersonal and communication skills, cultivating strong relationships with representatives and stakeholders at all levels.
- Oversaw students' travel to and within the USA, ensuring their safety and compliance with regulations.
- Coordinated and executed training sessions for volunteers, enhancing their skills and knowledge.
- Established personal connections with students, creating an accessible and approachable environment, effectively addressing their individual needs and concerns through continuous accessibility and approachability.
- Through dedication and continuous support, I demonstrated a commitment to fostering a positive and inclusive experience for youth from different backgrounds, ensuring their success and growth.
Education
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Criminal Justice
University of Providence
Skills
- Certified Scrum Master
- Microsoft Office
- Google Suite
- Process Improvement
- Problem Solving
- Adaptability
- Collaborative
- Program Support
- Accountability
- Training Logistics
- New Hire Onboarding
- Employee Timesheet Processing
Certification
- Scrum Master - December 2022-Dec 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Training Coordinator and Operations Specialist
ID.me
08.2021 - 05.2023
Admissions Counselor
University Of Providence
05.2019 - 08.2021
General Manager / Office Manager
Montana Roastery, Group, Inc
01.2013 - 05.2019
Area Volunteer Coordinator
ASSE International
12.2007 - 03.2013
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Criminal Justice
University of Providence
Similar Profiles
Derrick BlackDerrick Black
Member Support Representative at ID.meMember Support Representative at ID.me
Myles HendersonMyles Henderson
Fraud Specialist Lead at ID.meFraud Specialist Lead at ID.me
Lynda FalzoneLynda Falzone
Customer Service Representative at ID.meCustomer Service Representative at ID.me
Shanita GodfreyShanita Godfrey
Team Lead - General Support/Live Chat Agent at ID.METeam Lead - General Support/Live Chat Agent at ID.ME
Quijuana AndersonQuijuana Anderson
Insurance Sales Agent at HPONEInsurance Sales Agent at HPONE