Joy Shah
Richmond,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Cracked
03.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Bookstore Associate
Troy University
09.2021 - 02.2022
- Enhanced customer satisfaction by offering personalized book recommendations and assisting with special orders.
- Streamlined inventory management by accurately tracking stock levels and placing timely orders for new merchandise.
- Increased store organization by restocking shelves, creating visually appealing displays, and maintaining a clean, inviting atmosphere.
- Assisted in event planning for author signings, workshops, and book clubs to engage the community and promote store offerings.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Graduate Apprenticeship Trainee
Sagar Enterprise
04.2019 - 09.2020
- Completed tasks in accordance with safety protocols, contributing to a safer working environment for all employees.
- Collaborated effectively with team members on diverse projects, demonstrating strong communication skills.
- Contributed to an inclusive and positive work environment by maintaining a professional attitude and engaging respectfully with colleagues.
- Participated in regular performance evaluations with supervisors to assess progress and identify areas for improvement or additional learning opportunities.
- Enhanced practical skills by engaging in hands-on training sessions under the supervision of experienced professionals.
- Gained exposure to different departments, broadening understanding of business operations.
- Developed strong problem-solving abilities through exposure to real-world workplace challenges and situations.
Education
BBA - Business Management
Houston Community College
Houston, TX05.2025
Skills
- Product Sales
- Inventory Control
- Client Account Management
- Problem-Solving
- Multi-Tasking Strength
- Cash Handling
Timeline
Sales Associate
Cracked
03.2022 - Current
Bookstore Associate
Troy University
09.2021 - 02.2022
Graduate Apprenticeship Trainee
Sagar Enterprise
04.2019 - 09.2020
BBA - Business Management
Houston Community College
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