Joy Shain
Bar Nunn,WY
Summary
Seasoned Director of Quality known for high productivity and efficient task completion. Skilled in process optimization, regulatory compliance, and quality management systems. Excel at leadership, problem-solving, and communication, ensuring project success through effective team collaboration and strategic planning.
Overview
8
8
years of professional experience
Work History
STATEWIDE GRANTS ASSOCIATE
Climb Wyoming
07.2018 - 04.2021
- Grant writer for a statewide non-profit organization
- Responsible for completing government, foundation, and corporate grant proposals
- Responsible for completing government, foundation, and corporate grant reports
- Developed yearly strategic planning goals for grant-specific fundraising
- Performed research for prospective donor streams
- Developed relationships with funding constituents
WORKFORCE TRAINING SPECIALIST
Casper College
Casper, WY
07.2017 - 07.2018
- Grant director and case manager for America's Promise Grant
- Assisted students with resources to pay for college or non-credit certifications
- Developed individualized follow-up plans for grant participants
- Developed processes for America's Promise Grant at Casper College
- Collaborated with Public Relations to develop relevant and appropriate marketing materials
- Developed training opportunities appropriate under grant requirements
- Continuously evaluated and improves on programmatic outcomes
- Collaborated with community agencies to provide two-way referrals for job placement
- Assisted with the development of the Continuing Education course catalog
PROGRAM DIRECTOR OF EARLY KINCARE
Casper College
02.2016 - 07.2017
- Continuously developed and refined a non-profit community based prenatal case management program
- Collaborated with community agencies by developing two-way referral relationships to encourage continuous enrollment in Early KinCare
- Developed policies and processes for program operations
- Participated in relevant community activities to increase awareness of program mission
- Developed strategic marketing plan for optimal community awareness and program branding
- Developed and maintained an online media presence through Facebook and a website
- Directly managed and supervised one off-site Registered Nurse Case Manager
- Maintained program's cloud-based database and reporting software
- Researched and wrote relevant grants for additional operating expenses
- Participated in reporting to the Healthy Birth and Infant Brains Foundation Board of Directors
- Firm grasp on strategic planning and setting program related outcome measurements
- Sat on Casper College's Activity Committee an Administrative Alliance
- Provided pertinent information for assistance with continuous Higher Learning Commission accreditation
- Assisted expectant mothers with needed resources to promote healthy pregnancies and births
- Facilitated strategic planning session for Academic Affairs at Casper College
DIRECTOR OF QUALITY IMPROVEMENT
Community Health Center of Central Wyoming
10.2013 - 02.2016
- Developed and implemented plans of quality improvement and assurance on a clinical, financial, and organizational level to meet HRSA 19 requirements
- Completed HRSA reports and grants such as UDS, FTCA, Budget Period Review, Service Area Competition, Non-Competitive Continuation, and Outreach and Enrollment
- Familiar with HRSA PIN and PAL notices
- Developed policies and processes for the organization
- Conducted monthly Continuous Quality Improvement (CQI) meetings with key staff and board members
- Conducted monthly Patient Relations meetings to ensure complaints, incidences, and risk management issues are handled appropriately
- Distributed patient satisfaction survey and aggregated data
- OSHA and HIPAA compliance officer
- Team member of multiple Lean Six Sigma Projects
- Worked with providers and clinical support staff to meet Meaningful Use benchmarks and goals
- Collaborated with Chief Operations Officer to update processes for operations manual
- Firm grasp on NCQA standards for Patient Centered Medical Home
- Obtained level 2 PCMH recognition for the organization
- Sat on committees such as department managers, safety committee, provider meetings, and clinical support staff meetings
- Assisted Director of Development with research and statistics for grants
- Assisted employees with simple Windows Operating System and Centricity issues
- Worked on team for ICD-10 Implementation
- Participated in monthly Board of Directors meeting
- Familiar with ADP
CASE MANAGER
Community Health Center of Central Wyoming
05.2013 - 10.2013
- Provided patients with general case management
- Assisted patients with gaining financial means for medications, living expenses, and health coverage through state Medicaid, Medicare, SSI, SSDI, EID and DFS assistance like Title 19, SNAP, and LIEAP
- Participated in Senior Network and Adult Protective Services Meetings
- Collaborated and met with outside agencies in the community such as Interim Health Care, Central Wyoming Hospice and Transitions, Wyoming Medical Center, Wyoming Independent Living Rehab, Community Action Partnership, Department of Family Services, Casper Planned Parenthood, Rocky Mountain Oncology, and Circles Wyoming
- Assisted in obtaining Patient Centered Medical Home recognition
- Developed processes for tracking clinical information
Education
Ph.D. - Business Administration
Northcentral University
San Diego, CA08-2025
Master of Arts - Health Care Administration
Colorado State University, Global Campus
Fort Collins, CO01.2016
Bachelor of Science - Social Work
University of Wyoming, Casper Outreach
Casper, WY05.2013
Associate of Science - Psychology
Casper College
Casper, WY05.2011
Skills
- Microsoft Office proficiency
- Grant writing
- Strategic planning
- Program evaluation
- Project management
- Google applications
- Statistical analysis software
- Document management systems
- Electronic medical records systems
- Office administration tasks
- Data analysis
- Team collaboration
- Creative problem solving
- Written communication
References
References and letters of recommendation upon request.
Professional Development
Certification of Completion in Grant Writing, Ed2Go through Casper College Continuing Education, 06/18
Timeline
STATEWIDE GRANTS ASSOCIATE
Climb Wyoming
07.2018 - 04.2021
WORKFORCE TRAINING SPECIALIST
Casper College
07.2017 - 07.2018
PROGRAM DIRECTOR OF EARLY KINCARE
Casper College
02.2016 - 07.2017
DIRECTOR OF QUALITY IMPROVEMENT
Community Health Center of Central Wyoming
10.2013 - 02.2016
CASE MANAGER
Community Health Center of Central Wyoming
05.2013 - 10.2013
Ph.D. - Business Administration
Northcentral University
Master of Arts - Health Care Administration
Colorado State University, Global Campus
Bachelor of Science - Social Work
University of Wyoming, Casper Outreach
Associate of Science - Psychology
Casper College
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