Shawn Joy
Champlain,NY
Summary
Proven achiever in enhancing product quality and efficiency, notably at Nova Bus, where I led initiatives that streamlined production and significantly reduced customer complaints. Skilled in Standard Operating Procedures and adept at fostering teamwork, my approach consistently delivers high-quality outcomes and operational improvements.
Overview
20
20
years of professional experience
Work History
Auto Body Technician
Della Auto Group
09.2025 - Current
- Operated advanced collision repair tools for efficient vehicle restoration.
- Conducted thorough inspections to assess damage and determine necessary repairs.
- Repaired and replaced damaged body panels to restore vehicle integrity.
- Collaborated with team members to streamline repair workflows and enhance efficiency.
- Maintained a clean, organized workspace adhering to safety regulations and standards.
- Inspected vehicles to identify and document repair needs.
- Reassembled and replaced parts to complete body repairs.
- Replaced and repaired vehicle parts according to work order instructions.
Painter
Microbird
07.2025 - 08.2025
- Applied various painting techniques on diverse surfaces to ensure quality finishes.
- Prepared surfaces by cleaning, sanding, and priming to achieve optimal adhesion and durability.
- Collaborated with team members to meet project deadlines while maintaining high standards of workmanship.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Operator 2
Norsk Titanium
02.2025 - 07.2025
- Operated machinery to maintain efficient production line flow.
- Conducted quality inspections to ensure compliance with standards.
- Collaborated with team members to optimize workflow processes.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Made sure that products were produced on time and are of good quality.
Quality Monitor
Nova Bus
05.2023 - 01.2025
- Improved product quality by conducting thorough inspections and implementing corrective actions.
- Collaborated with cross-functional teams to identify areas for improvement and implement effective solutions for better product consistency.
- Investigated customer feedback and developed appropriate action plans to address any concerns related to product performance or quality.
- Trained new staff members on company-specific quality requirements, ensuring a unified understanding of expectations across the team.
- Streamlined workflow processes by optimizing testing protocols, leading to increased efficiency and accuracy in identifying defects.
- Reduced customer complaints by consistently monitoring manufacturing processes for compliance with quality standards.
- Conducted root cause analyses to pinpoint issues and drive continuous improvement efforts within the organization.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Followed standard operating procedures for inspections and tests.
Assembler
Nova Bus
10.2017 - 05.2023
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Completed durable assemblies and subassemblies with hand and power tools.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed outlined specifications to implement assembly plans.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Streamlined assembly processes, leading to increased productivity.
Auto Detailer
Huttig Nissan
08.2016 - 10.2017
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
Auto Detailer
Durocher Auto Sales
04.2006 - 08.2016
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
- Instituted quality control measures to assess completed jobs before releasing vehicles back to customers, minimizing return visits due to dissatisfaction or incomplete workmanship.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
- Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
Education
High School Diploma -
Ausable Valley Central School
Clintonville, NY06.2001
Auto Collision
Champlain Valley Educational Services
Plattsburgh, NY06.2001
Skills
- Standard Operating Procedures
- Quality Improvement
- Risk Assessment
- Materials Inspection
- Machine Operation
- Production lines
- Equipment Operation
- Finishing work
- Quality Control Analysis
- Safety Protocols
- Collision repair
- Vehicle inspections
- Body panel replacement
- Advanced painting techniques
- Surface preparation
- Workflow optimization
- Quality control compliance
- Root cause analysis
- Machinery operation
- Parts reassembly
- Customer service excellence
- Inventory management
- Auto detailing techniques
Timeline
Auto Body Technician
Della Auto Group
09.2025 - Current
Painter
Microbird
07.2025 - 08.2025
Operator 2
Norsk Titanium
02.2025 - 07.2025
Quality Monitor
Nova Bus
05.2023 - 01.2025
Assembler
Nova Bus
10.2017 - 05.2023
Auto Detailer
Huttig Nissan
08.2016 - 10.2017
Auto Detailer
Durocher Auto Sales
04.2006 - 08.2016
High School Diploma -
Ausable Valley Central School
Auto Collision
Champlain Valley Educational Services