Joy Simkunas
Summary
Capable Billing Specialist Team Lead with history in billing resolution, adept at identifying and rectifying billing discrepancies efficiently. Successfully resolved numerous billing issues, ensuring accurate invoicing and client satisfaction. Demonstrated proficiency in data analysis and customer communication.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Parts Town, LLC
07.2015 - Current
- Supported financial administration, ensuring accurate billing and membership renewals.
- Enhanced client relationships by addressing billing inquiries promptly and effectively.
- Streamlined billing processes for increased accuracy and reduced revenue leakage.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Maintained accurate financial records, ensuring smooth operations in the billing department.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Kept tabs on customer contracts outside typical billing schedule.
- Reduced errors in billing processes by overseeing adoption of new billing software.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed work orders efficiently, ensuring proper documentation and accurate billing practices.
- Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
- Enhanced client satisfaction by resolving billing disputes promptly and effectively.
- Supported company growth by maintaining organized records of client billing information.
- Streamlined billing processes for better accuracy, ensuring timely delivery to customers.
- Increased efficiency, implementing electronic billing systems and automating manual processes.
- Met or exceeded billing requirements on consistent basis.
- Managed premium member accounts, ensuring accurate billing and timely payments.
- Streamlined billing processes for improved efficiency and reduced errors.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Maintained strong client relationships by resolving billing disputes quickly and professionally.
- Enhanced client relationships by addressing billing inquiries promptly and professionally.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Resolved various escalated billing charges.
- Reduced billing disputes with thorough invoice review and prompt customer communication.
- Organized and prepared billing documentation.
- Maintained accurate records of all work performed, streamlining client billing processes.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Improved customer satisfaction with prompt resolution of billing disputes and inquiries.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained new hires on company-specific billing software and processes, ensuring a smooth transition into their roles as Billing Consultants.
- Monitored trends in billing disputes, proactively addressing potential concerns before escalation.
Skills
- Salesforce experience
- Proficient in client support and data management
- Methodical task management
- Autonomous goal achievement
VIP 2024
VIP 2024
Timeline
Billing Specialist
Parts Town, LLC
07.2015 - Current
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