Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Joy Sinsongserm

La Mirada,USA

Summary

Pharmacy professional with strong clinical and operational skills, ensuring safe and effective medication management. Proven ability to collaborate with healthcare teams and adapt to changing needs. Adept at patient counseling, medication therapy management, and regulatory compliance. Reliable team player focused on achieving optimal patient outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Staff Pharmacist

Walgreens
11.2016 - Current


  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Provided medication therapy management to patients using Outcomes
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
  • Verified and filled over 500 prescriptions per day during peak cold and flu seasons.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patient's behalf.
  • Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
  • Received and accurately processed written prescriptions from customers using medical computer system.
  • Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Effectively resolved insurance rejections and other billing issues.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
  • Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Properly compounded and dispensed medications as prescribed by doctors and dentists.
  • Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems.
  • Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
  • Championed patient safety by staying current on drug recalls and promptly removing affected products from pharmacy shelves.
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Managed drug and supply inventories.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Maintained extremely low percentage of inaccurate days supply entry and decreased amount of company audits on insurance billing.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Closely monitored department performance metrics.
  • Reconstituted oral liquids.

Pharmacy Store Manager

Walgreens
03.2015 - 11.2016
  • Maintain daily price changes and markdowns in accordance to company policy and procedures.
  • Conduct California Store Pricing Audit twice monthly under California operations policies.
  • Carry out 5-minute meetings with pharmacy staff to review company policy, pharmacy operations, announcements, as well as Walgreens advertisements, promotions, and senior days.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Process recall, salvage, and new claims regarding pharmacy and front end inventory.
  • Perform auto ledger reconciliation to ensure proper claim processing and follow up on any discrepancies.
  • Complete California1506 Environment Self Audit on all expired and recalled items
  • Track and correct employee time cards to ensure proper payroll.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Counsel patients on their prescription medication and OTC products to mitigate individual symptoms.
  • Perform blood pressure screenings and immunizations to help promote routine care and prevention of diseases.
  • Provide MTM using Outcomes to qualified patients and made interventions if needed by contacting providers.
  • Converse with other providers when needed to ensure proper and safe dispensing of medications.
  • Supervise pharmacy staff to ensure proper workflow and adherence to company policy.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Staff Pharmacist

Walgreens
08.2012 - 03.2015
  • Counseled patients on their medications and OTC items.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes.
  • Made necessary phone calls to other providers to guarantee safe and appropriate dispensing of medications.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Supported store and pharmacy managers in their roles to meet company performance metrics and goals.
  • Performed blood pressure screenings, immunizations, and CLIA health testing to increase disease prevention.
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
  • Received and accurately processed written prescriptions from customers using medical computer system.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
  • Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment.
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Effectively resolved insurance rejections and other billing issues.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.

Community Pharmacy Intern

Walgreens Pharmacy
03.2012 - 04.2012
  • Received copies and transferred prescriptions to other pharmacies.
  • Received new prescriptions via voicemail and telephone from providers offices.
  • Made recommendations on OTC products based on patient needs.
  • Assisted pharmacy team with efficient medication delivery
  • Provided immunizations and blood pressure screenings per patient requests.
  • Gained extensive knowledge of various drug classifications and their therapeutic uses, applying this information to optimize patient care during daily interactions.
  • Collaborated with healthcare professionals to optimize patient treatment plans through appropriate medication therapy management.
  • Contributed to a positive customer experience by answering questions and providing timely assistance at the pharmacy counter.
  • Assisted pharmacists in accurately entering and filling prescriptions, ensuring patients received correct medications and dosages.
  • Maintained accurate patient records through diligent documentation of allergies, adverse reactions, and other pertinent medical information as required under HIPAA guidelines.
  • Expedited insurance claim processing by efficiently navigating payer systems and addressing any discrepancies or rejections promptly.
  • Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Used pharmacy software to enter prescription and insurance information.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Reconstituted oral liquids.

Ambulatory Care Pharmacy Intern

Virginia Garcia Memorial Health Clinic
02.2012 - 03.2012
  • Practiced verifying prescriptions with the help on a pharmacist.
  • Counseled patients on their medication, administration, and related side effects/precautions.
  • Researched drug information questions for clinic physicians and pharmacists.
  • Utilized care plan form to develop extensive patient work ups and create recommendations based on current therapeutic guidelines.
  • Shadowed clinic physicians and provided drug information when appropriate.
  • Assisted RN in diabetes medication therapy management (MTM).
  • Generated detailed patient SOAP notes.
  • Presented various disease states weekly to preceptor and pharmacist at VGMHC pharmacy.
  • Developed and presented on general hepatic diseases to preceptor and pharmacy staff at VGMHC pharmacy

Internal Medicine Pharmacy Intern

Tuality Community Hospital
12.2011 - 02.2012
  • Researched various drug information questions for preceptor and Director of Pharmacy.
  • Developed extensive clinical patient work ups and provided patient presentations to preceptor and other pharmacists.
  • Monitored patient’s labs (INR, vancomycin trough levels, PTT, CBC, and BMP) for Med/Surg floors.
  • Wrote orders and SOAP notes for vancomycin and warfarin approved by preceptor.
  • Communicated with patients on warfarin INR and assessed their risk of bleeding.
  • Counseled patients being discharged on home medications including warfarin teaching.
  • Led a journal club on dabigatran association with higher risk of acute coronary events in TCH central pharmacy.
  • Performed a Drug Use Evaluation on dabigatran and rivaroxaban for Tuality Community Hospital from August2011- January2012

Institutional Pharmacy Intern

Tuality Community Hospital
10.2011 - 12.2011
  • Researched drug information questions for doctors and pharmacists.
  • Shadowed pharmacy technicians and pharmacists from central pharmacy during their various roles within the health-care system.
  • CPOE, med fill, pyxis fill, med pass with RN, ICU pharmacist’s roles, Oncology and Hemotology Pharmacist’s roles, Pharmacist’s roles in Code Blue situation.
  • Focused on operations of the central pharmacy and its role in the hospital care setting.
  • Developed a power point presentation on national drug shortage information and presented to preceptor in central pharmacy.
  • Monitored patient’s labs and wrote warfarin orders approved by supervising pharmacist.
  • Re-stocked code cart tray outdates.

Community Pharmacy Intern

Safeway
09.2011 - 10.2011
  • Performed data entry of new written, phoned, and electronic prescriptions using PDX system.
  • Dispensed prescription drugs and counseled patient’s on their medications as well as over-the-counter products to mitigate individual symptoms.
  • Participated in a semi-annual pharmacy inventory by assisting with medication counts and preparation.
  • Performed numerous immunizations including influenza, pneumococcal, and shingles vaccines.
  • Answered telephone promptly and offered friendly, helpful service to customers.
  • Gained extensive knowledge of various drug classifications and their therapeutic uses, applying this information to optimize patient care during daily interactions.
  • Assisted pharmacists in accurately filling prescriptions, ensuring patients received correct medications and dosages.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Used pharmacy software to enter prescription and insurance information.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.

Research Student

School of Pharmacy, Pacific University
08.2011 - 09.2011
  • Researched articles on CYP2A6 enzyme, genetic polymorphisms and its metabolism of nicotine and efavirenz.
  • Conducted experiments based on enzyme kinetics, genetic polymorphisms, and drug-diet interactions.
  • Presented drug-diet interaction experiments to Pacific University’s School of Pharmacy faculty.
  • Assessed data using scientific methods while following important specifications.
  • Optimized lab workflow and safety by regularly maintaining and calibrating equipment, ensuring operational efficiency and compliance with safety standards.

Community Pharmacy Intern

Fred Meyer
06.2011 - 08.2011
  • Performed data entry on prescriptions using EasyFill system.
  • Dispensed prescription drugs and counseled patients on their medication as well as OTC drugs.
  • Answered telephone promptly and offered friendly, helpful service to customers.
  • Improved pharmacy efficiency by maintaining proper inventory levels and organizing medications for easy access.
  • Performed immunizations including influenza and tetanus vaccines.
  • Gained extensive knowledge of various drug classifications and their therapeutic uses, applying this information to optimize patient care during daily interactions.
  • Performed blood pressure screenings to help prevent prolonged health conditions.
  • Shadowed clinical pharmacist during Healthy Heart screenings

Server

Pimai Thai Restaurant
11.2008 - 05.2010
  • Part time/seasonal employment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, such as dining utensils, fold napkins and assisted with packing take-out orders.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Pharmacy Technician

CVS Pharmacy
12.2006 - 12.2007


  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patient's behalf.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Barista/Training Coach

Starbucks
12.2005 - 12.2006


  • Expanded trainee knowledge of coffee origins, flavor profiles, and brewing methods through informative presentations and tastings.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored industry trends to incorporate cutting-edge techniques into the training curriculum regularly.
  • Developed strong relationships with trainees, providing ongoing support and mentorship throughout their professional growth journey.

Education

Doctor of Pharmacy -

School of Pharmacy, Pacific University
Hillsboro, Oregon
05.2012

Bachelor of Science - Applied Ecology

University of California-Irvine
Irvine, California
06.2008

Skills

  • Drug utilization review
  • Medication dispensing
  • Pharmacy automation systems
  • Immunization administration
  • Patient counseling
  • Motivated self-starter
  • Patient relations
  • Medication therapy management
  • Prescription verification
  • Pharmaceutical calculations
  • Insurance billing

Certification

  • California State Board of Pharmacy Pharmacist license #67933 Current through May2026
  • Healthcare Provider Advanced Cardiac Life Support (ACLS)/CPR Current through September2026
  • Clinical Laboratory Improvement Amendments (CLIA) Health testing Certification October2014
  • Immunization Certification Certification Program via APhA May2010

Affiliations

  • American Pharmacists Association Foundation (APhA)
  • Phi Delta Chi Professional Pharmacy Fraternity Gamma Beta Chapter August2009-Present

Languages

Thai
Native or Bilingual

Timeline

Staff Pharmacist

Walgreens
11.2016 - Current

Pharmacy Store Manager

Walgreens
03.2015 - 11.2016

Staff Pharmacist

Walgreens
08.2012 - 03.2015

Community Pharmacy Intern

Walgreens Pharmacy
03.2012 - 04.2012

Ambulatory Care Pharmacy Intern

Virginia Garcia Memorial Health Clinic
02.2012 - 03.2012

Internal Medicine Pharmacy Intern

Tuality Community Hospital
12.2011 - 02.2012

Institutional Pharmacy Intern

Tuality Community Hospital
10.2011 - 12.2011

Community Pharmacy Intern

Safeway
09.2011 - 10.2011

Research Student

School of Pharmacy, Pacific University
08.2011 - 09.2011

Community Pharmacy Intern

Fred Meyer
06.2011 - 08.2011

Server

Pimai Thai Restaurant
11.2008 - 05.2010

Pharmacy Technician

CVS Pharmacy
12.2006 - 12.2007

Barista/Training Coach

Starbucks
12.2005 - 12.2006

Bachelor of Science - Applied Ecology

University of California-Irvine

Doctor of Pharmacy -

School of Pharmacy, Pacific University

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Joy Sinsongserm