JOY SMITH
Las Vegas
Summary
Experienced in customer service and back office roles with strong skills in teamwork, problem-solving, and attention to detail. Proven ability to handle multiple tasks efficiently while maintaining a friendly, positive attitude. Seeking to leverage extensive experience and skills as a Customer Service Representative to support and grow with a dynamic team.
Overview
13
13
years of professional experience
Work History
ITALIAN DELI ASSISTANT CHEF/CO-CHEF
Padua Pasta Maker and Italian Deli
Upland
07.2023 - Current
- Provided support in other areas of the store as needed or requested.
- Maintained cleanliness and organization of the deli counter and preparation areas.
- Utilized effective communication skills to interact with customers and coworkers professionally.
- Followed established recipes for preparing sandwiches, salads, soups.
- Prepared fresh Italian dishes according to traditional recipes and quality standards.
SALES, PRODUCT AND SERVICES
Window HQ
Costa Mesa
10.2022 - 05.2023
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
DOORS AND WINDOWS SALES REPRESENTATIVE/MANAGER
Just Do It Installations
Irvine
08.2021 - 09.2022
- Provided coaching and mentoring to ensure successful onboarding of new employees.
- Conducted weekly training sessions on product knowledge, customer service, and negotiation techniques.
- Established relationships with key customers to maximize sales opportunities.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Daksh Services Corporation
Naga City
10.2013 - 03.2018
- 6 months Outbound Sales
- 6 months Inbound Sales
- 4 Years Back Office
CUSTOMER SERVICE REPRESENTATIVE/BACK OFFICE
Sutherland Global Services Philippines
Cadlan Pili
11.2012 - 09.2013
- 10 months customer service representative
Education
BACHELOR OF SCIENCE - ACCOUNTANCY IN FINANCIAL ACCOUNTING
Polytechnic University of the Phi
Ragay, Camarines Sur, Philippines01.2004
SECONDARY EDUCATION -
Pamukid National High School
Philippines03.2001
PRIMARY EDUCATION -
Pamukid Elementary School
Philippines03.1997
Skills
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Food preparation
- Problem solving
- Time management
- Sanitation practices
Training
- English Proficiency Program (Basic Call Center Agent Training), 100hrs, NC 2, 06/14/10, 07/23/14
- National Academy Of Sports Medicine, 2023
- Food Handler Certification 2023
Languages
- ENGLISH
- TAGALOG, Native
- ENGLISH, Advanced
Personal Information
- Citizenship: Filipino/United States Residence
- Date of Birth: 12/17/83
- Marital Status: Divorced
- Religion: Born Again Christian
References
References available upon request.
Timeline
ITALIAN DELI ASSISTANT CHEF/CO-CHEF
Padua Pasta Maker and Italian Deli
07.2023 - Current
SALES, PRODUCT AND SERVICES
Window HQ
10.2022 - 05.2023
DOORS AND WINDOWS SALES REPRESENTATIVE/MANAGER
Just Do It Installations
08.2021 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Daksh Services Corporation
10.2013 - 03.2018
CUSTOMER SERVICE REPRESENTATIVE/BACK OFFICE
Sutherland Global Services Philippines
11.2012 - 09.2013
BACHELOR OF SCIENCE - ACCOUNTANCY IN FINANCIAL ACCOUNTING
Polytechnic University of the Phi
SECONDARY EDUCATION -
Pamukid National High School
PRIMARY EDUCATION -
Pamukid Elementary School