Joy S. Smith
White Plains,MD
Summary
Energetic, well-rounded individual with excellent communication, and strong math skills seeking a position with an organization that rewards hard work, critical thinking abilities, and outstanding comprehension skills in combination with an exceptional ability to work in a team-oriented environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
DMV Security Service LLC
12.2025 - Current
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular inspections of facilities to identify potential security risks.
- Responded promptly to incidents and emergencies, maintaining order and safety.
- Collaborated with local law enforcement during investigations and emergency situations.
- Trained new security personnel on protocols, procedures, and best practices.
- Developed incident reports detailing occurrences for management review and action.
- Implemented access control measures to restrict unauthorized entry effectively.
- Coordinated with management to enhance security policies based on evolving needs.
Certified Licensed Pharmacy Technician
Pharmacy
04.2023 - 12.2025
- Liase between pharmacy and physician's office with regard to the validity and accuracy of documents covered under HIPAA.
- Confirm accuracy of doctor/patient information.
- Prepare medications by confirming, accurately counting, measuring, and labeling prescriptions.
- Ensure the validity of and process active insurance claims.
- Manage and maintain supply inventory of valuable and restricted medication and medical supplies.
- Provide customer service by providing accurate and knowledgeable information about medications, equipment, and application procedures.
- Strickly adhere to safety regulations and pharmacy guidelines.
Certified Licensed Pharmacy Technician
Pharmacy
04.2023 - 12.2025
- Liase between pharmacy and physician's office with regard to the validity and accuracy of documents covered under HIPAA.
- Confirm accuracy of doctor/patient information.
- Prepare medications by confirming, accurately counting, measuring, and labeling prescriptions.
- Ensure the validity of and process active insurance claims.
- Manage and maintain supply inventory of valuable and restricted medication and medical supplies.
- Provide customer service by providing accurate and knowledgeable information about medications, equipment, and application procedures.
- Strickly adhere to safety regulations and pharmacy guidelines.
Mail Handler (Equipment Operator)
US Postal Service
02.2017 - 03.2024
- Sort and prepare batches of mail for carriers to distribute.
- Load and unload mail from trucks while entering internal data accurately and efficiently.
- Separate all mail received from trucks and conveyors for dispatch to other conveyor units while being sure to always maintain and apply all ingenuity and safety practices in the warehouse and postal plant facilities.
- Separate and deliver mail for delivery to distribution areas while maintaining excellent organizational skills.
- Maintain and control empty equipment; and inspects empty equipment for mail and restrings sacks.
- Cancel stamps on parcel post, operate cancelling machines, and carry mail from the cancelling machine to distribution area.
- Assist in supply and slip rooms and operate copy machines and related office equipment.
- Operate equipment and machinery assigned to the jurisdiction of the Mail Handler Union including, but not limited to varies types of powered and manual Fork-lifts.
Mail Handler (Equipment Operator)
US Postal Service
02.2017 - 03.2024
- Sort and prepare batches of mail for carriers to distribute.
- Load and unload mail from trucks while entering internal data accurately and efficiently.
- Separate all mail received from trucks and conveyors for dispatch to other conveyor units while being sure to always maintain and apply all ingenuity and safety practices in the warehouse and postal plant facilities.
- Separate and deliver mail for delivery to distribution areas while maintaining excellent organizational skills.
- Maintain and control empty equipment; and inspects empty equipment for mail and restrings sacks.
- Cancel stamps on parcel post, operate cancelling machines, and carry mail from the cancelling machine to distribution area.
- Assist in supply and slip rooms and operate copy machines and related office equipment.
- Operate equipment and machinery assigned to the jurisdiction of the Mail Handler Union including, but not limited to varies types of powered and manual Fork-lifts.
Customer Service Representative (CSR)
U-HAUL
10.2016 - 12.2018
- Provided outstanding service to customers in person and over the telephone.
- Prepared rental contracts and invoices for customers using instore computer and software.
- Maintained cleanliness of the lot and warehouse facility while leading team in affective and active application of all ingenuity and safety practices.
- Cleaned and inspected all rental equipment including trucks and trailers for damage and or maintenance issues.
- Dispense propane and hitch and unhitch trailers on customer vehicles.
- Help to keep showroom clean and organized.
- Maintained and used forklifts daily to complete task around the lot and warehouse facility.
Customer Service Representative (CSR)
U-HAUL
10.2016 - 12.2018
- Provided outstanding service to customers in person and over the telephone.
- Prepared rental contracts and invoices for customers using instore computer and software.
- Maintained cleanliness of the lot and warehouse facility while leading team in affective and active application of all ingenuity and safety practices.
- Cleaned and inspected all rental equipment including trucks and trailers for damage and or maintenance issues.
- Dispense propane and hitch and unhitch trailers on customer vehicles.
- Help to keep showroom clean and organized.
- Maintained and used forklifts daily to complete task around the lot and warehouse facility.
Senior Vocational Counselor
Full Citizenship of Maryland, Inc.
09.2009 - 06.2017
- Collaborate with doctor’s offices and nursing department to address all aspects of client's medical concerns to include but is not limited to client medications, records management and scheduling appointments.
- Utilize behavior modification techniques/conflict resolution strategies in order to increase positive interaction and overall wellbeing of clients.
- Attend all mandatory staff development and medical trainings; O.S.H.A., BloodBorne Pathogens, EpiPen and Inhaler.
Senior Vocational Counselor
Full Citizenship of Maryland, Inc.
09.2009 - 06.2017
- Collaborate with doctor’s offices and nursing department to address all aspects of client's medical concerns to include but is not limited to client medications, records management and scheduling appointments.
- Utilize behavior modification techniques/conflict resolution strategies in order to increase positive interaction and overall wellbeing of clients.
- Attend all mandatory staff development and medical trainings; O.S.H.A., BloodBorne Pathogens, EpiPen and Inhaler.
Senior Behavior Specialist
The Arc of Prince Georges County
03.2010 - 06.2015
- Utilized the individualized plan of the client to ensure goals were successfully achieved.
- Developed and implemented behavioral programs to address social interaction and coping skills.
- Maintained accurate and upto-date documentation while ensuring strict confidentiality of all shared verbal and written information gathered according to agency policy.
- Assisted in writing creating and maintaining behavior and medical files reports.
Senior Behavior Specialist
The Arc of Prince Georges County
03.2010 - 06.2015
- Utilized the individualized plan of the client to ensure goals were successfully achieved.
- Developed and implemented behavioral programs to address social interaction and coping skills.
- Maintained accurate and upto-date documentation while ensuring strict confidentiality of all shared verbal and written information gathered according to agency policy.
- Assisted in writing creating and maintaining behavior and medical files reports.
PBX Operator
Hyatt Regency Hotel
01.2008 - 02.2009
- Responsible for a commercial telephone switching system.
- Handled and directed incoming and outgoing calls, routed calls to appropriate individuals or departments.
- Managed devices used for conference calls and presentations.
PBX Operator
Hyatt Regency Hotel
01.2008 - 02.2009
- Responsible for a commercial telephone switching system.
- Handled and directed incoming and outgoing calls, routed calls to appropriate individuals or departments.
- Managed devices used for conference calls and presentations.
Education
High School Diploma -
Bowie High School
Skills
Business professionalism
Relationship management
Attentive listener
Effective verbal communication
Effective written communication
Materials handling expertise
Workplace practices
Microsoft Office proficiency
Microsoft Access
Microsoft Excel proficiency
Microsoft PowerPoint
Microsoft Word
Workplace safety expertise
Manufacturing setting
Report creation
Security management
CCTV monitoring
Attention to detail
Exceptional customer care
Fitness training
Crisis response
Advanced problem-solving
Relationship management
Risk evaluation
Personnel supervision
Crisis response
Crisis management
Logistics coordination
Night procedures
Crisis management training
Boundary protection
Conflict resolution methods
Phone
cell, 2027136133
Certification
CPR, First Aid and AED Certified
Board CPhT
Languages
Spanish
Elementary
Timeline
Security Officer
DMV Security Service LLC
12.2025 - Current
Certified Licensed Pharmacy Technician
Pharmacy
04.2023 - 12.2025
Certified Licensed Pharmacy Technician
Pharmacy
04.2023 - 12.2025
Mail Handler (Equipment Operator)
US Postal Service
02.2017 - 03.2024
Mail Handler (Equipment Operator)
US Postal Service
02.2017 - 03.2024
Customer Service Representative (CSR)
U-HAUL
10.2016 - 12.2018
Customer Service Representative (CSR)
U-HAUL
10.2016 - 12.2018
Senior Behavior Specialist
The Arc of Prince Georges County
03.2010 - 06.2015
Senior Behavior Specialist
The Arc of Prince Georges County
03.2010 - 06.2015
Senior Vocational Counselor
Full Citizenship of Maryland, Inc.
09.2009 - 06.2017
Senior Vocational Counselor
Full Citizenship of Maryland, Inc.
09.2009 - 06.2017
PBX Operator
Hyatt Regency Hotel
01.2008 - 02.2009
PBX Operator
Hyatt Regency Hotel
01.2008 - 02.2009
High School Diploma -
Bowie High School