Joy Stevens
Patient Service Representative
Santa Barbara,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic Software.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Patient Service Representative
Sansum Clinic Ophthalmology
Santa Barbara, CA
03.2022 - Current
- Took copayments and compiled daily financial records
- Trained new staff on filing, phone etiquette and other office duties.
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Developed and implemented customer service policies and procedures.
- Investigated insurance claims denials and appeals.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and payment paperwork.
Administrative Assistant
Stevens Painting
Santa Barbara , CA
03.2017 - 03.2022
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Medical Front Office Receptionist
Dr. Robert Buckingham MD
Ojai, CA
01.2020 - 05.2021
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Completed clerical duties and tasks for clinic administration.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed patient referrals to other medical specialists.
Office Manager
The Engine Company
Santa Barbara, CA
02.2015 - 06.2017
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Invoices, payroll, and bank deposits
- Controlled finances to lower costs and keep business operating within budget.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
San Marcos High School
Santa Barbara 08.1985 - 06.1988
Associate of Arts - Accounting And English
Santa Barbara City College
Santa Barbara, CA 08.2000 - 05.2005
Skills
Insurance verifying
Interpreting physician orders
Document filing
Directing callers
Appointment Scheduling
Medical insurance
Data Entry
MS Office
Flexible and Adaptable
Planning and Coordination
Organization and Time Management
Interpersonal Communication
Timeline
Patient Service Representative
Sansum Clinic Ophthalmology
03.2022 - Current
Medical Front Office Receptionist
Dr. Robert Buckingham MD
01.2020 - 05.2021
Administrative Assistant
Stevens Painting
03.2017 - 03.2022
Office Manager
The Engine Company
02.2015 - 06.2017
Associate of Arts - Accounting And English
Santa Barbara City College
08.2000 - 05.2005
High School Diploma -
San Marcos High School
08.1985 - 06.1988