Joy Stevens
Patient Service Representative
Santa Barbara,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic Software.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Patient Service Representative
Sansum Clinic Ophthalmology
Santa Barbara, CA
03.2022 - Current
- Took copayments and compiled daily financial records
- Trained new staff on filing, phone etiquette and other office duties.
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Developed and implemented customer service policies and procedures.
- Investigated insurance claims denials and appeals.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and payment paperwork.
Administrative Assistant
Stevens Painting
Santa Barbara , CA
03.2017 - 03.2022
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Medical Front Office Receptionist
Dr. Robert Buckingham MD
Ojai, CA
01.2020 - 05.2021
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Completed clerical duties and tasks for clinic administration.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed patient referrals to other medical specialists.
Office Manager
The Engine Company
Santa Barbara, CA
02.2015 - 06.2017
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Invoices, payroll, and bank deposits
- Controlled finances to lower costs and keep business operating within budget.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
San Marcos High School
Santa Barbara 08.1985 - 06.1988
Associate of Arts - Accounting And English
Santa Barbara City College
Santa Barbara, CA 08.2000 - 05.2005
Skills
Insurance verifying
undefinedTimeline
Patient Service Representative
Sansum Clinic Ophthalmology
03.2022 - Current
Medical Front Office Receptionist
Dr. Robert Buckingham MD
01.2020 - 05.2021
Administrative Assistant
Stevens Painting
03.2017 - 03.2022
Office Manager
The Engine Company
02.2015 - 06.2017
Associate of Arts - Accounting And English
Santa Barbara City College
08.2000 - 05.2005
High School Diploma -
San Marcos High School
08.1985 - 06.1988
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