Joy Storm

Effective and driven technology professional with a proven track record of strategic process improvement and ability to lead projects with a structured and collaborative approach. Seeking opportunity to leverage communication and organizational skills in a project management capacity within a progressive organization that balances the company’s financial success with unparalleled commitment to client satisfaction.

• Communicating Up, Down and Across the Organization
• How to Turn Data into Compelling Visual Presentations
• Analytical Thinking, Problem Solving and Decision Making
• ITIL 4 Foundation Certificate in IT Service Management

• Lee Sherburn, 402-441-2430, ZTD GMS Systems Lead & Business Partner, Zoetis
• Wade Kelley, 641-257-3499, Operational Excellence and PMO Manager, Zoetis
• George Rose, 828-385-3131, Access Operations Engineer, Uscellular

• Zoetis, Lincoln, Nebraska, 03/27/2023, Digital Data and Systems Analysist, I have achieved the four standard objectives for this position, including the need to provide digital data analytics solutions based on local site needs, work with the global ZTD Digital Data Analytics team to align development strategies, cooperate with the groups to determine the suitability of solutions within the current application portfolio, and then identify and define the scope for continuous improvement and cost-saving activities. My experience building custom Power BI datasets based on SAP reports for Lincoln has led me to share those datasets with Charles City, Kalamazoo, and Chicago Heights. In addition, I went beyond the objectives and discussed Power BI issues, dataset issues, and disputable questions related to Power BI. This approach shows my readiness for responsible and creative work. During the biweekly meetings with the OpEx teams, we discussed their data needs, the principles of using Power BI, and various significant issues of using this software. My professional partnerships with other specialists helped create new datasets that fit all their needs and made further deep business collaborations more possible. I have collaborated with Christie Blair and Barb Cornell on their EHS dataset and am working with Lincoln's EHS team to develop their EHS reports and dashboards in Power BI.
• Uscellular, Grand Island, Nebraska, Fairbury, Nebraska, Lincoln, Nebraska, 01/01/2010, 12/31/2023, Sr Entrp Continual Svc Improvement Engr, Lincoln, Nebraska, 01/01/2022, 12/31/2023, Engage key stakeholders at all levels within Engineering and IT to gather data on current performance and processes across the diverse range of services within Engineering and IT., Analyze and interpret complex data in the context of acting on the analysis to enhance the strategic goals of the business., Champion, partner and lead cross functional initiatives with the goal of driving process, people, tool improvements that enhance the availability and reliability of networks., Identify Continual Service Improvement initiatives leveraging a variety of sources including and not limited to: Incident and Problem Management data trending, high impact/high visibility incidents/problems, and by request from Senior Leadership, Utilizing Continual Service Improvement methodologies, clearly define objectives, implement initiatives, define measures of success, and measure results, Lead and coordinate Continual Service Improvement Engineers to lead technical team meetings utilizing to drive improvements and hold resources accountable for actions, Oversee/Create presentations for Monthly Critical Outage Review meetings displaying results of CSI initiatives, Senior Access Operations Engineer, Lincoln, Nebraska, 01/01/2019, 12/31/2022, Mentors and leads team members in Tableau, SQL scripting, and advanced analytics., Supports the Access Operations field team with proactive next-day analysis., Develops documentation for NRG activities and provides updates on time studies to ensure adequate staffing., Drives continuous improvement across all tasks and efforts., Focuses heavily on identifying service issues as they relate to network interference; performs pre-integration audits, and actively works on problem-solving to ensure network reliability., As part of NRG team, efficiently manages the following services:, - Handles CIR upgrades, 10 Gig migrations, network lifecycle support, and EOC evaluation/innovation., - Performs telco troubleshooting as well as interference investigation, and alarm reduction., - Service Assurance – PIA (Pre-Integration Audit), Interference on Cell Sites, TELCO Ticketing., - Remote Services - CIR Upgrades, CSR Scripts, 10G Site Migrations, F4 Port clearing, DOM Resets, FOA / Trials support (C-Band/mmWave), Assist Tier III activities., - Transport Performance - Backhaul, MW, Fronthaul., - Next Day Analysis - Ticket Triage, Top Offenders (Alarms, Tickets / Sites), TPTL, MW RSL Anomalies, 5G Modernization Tracker., - Focus on the Future (FOF) – CSR/AggRtr/Ascend port mismatch, SFP Mismatch, CSR Alarm audit, Customer Churn Team, Automatic Circuit Testing, SQL Queries / Tableau Reports., - ROC Support – Demand Maintenance & Trouble Shooting Support, Telco Interface circuit restoration., - 5G Support Bridge - M-F / 8-5 CST – All things 5G Support., Network Field Engineer, Fairbury, Nebraska, Lincoln, Nebraska, 01/01/2011, 12/31/2018, Ensured critical uptime for cellular customers across Nebraska, via efficient and successful repairs of networks/towers., Swiftly reported network outages; collaborated with team members and vendors to trouble-shoot issues., Provided field support for new cell construction with on-site supervision, equipment installation, cell turn up, and cell optimization., Coordinated and performed maintenance of MTSO office and cell sites which involved the emergency generator, batteries/power equipment, the AC units, microwave dishes, antennas, routers, towers, locks and fences, coax cabling, and fiber; maintained inventory levels for parts; created RMA’s and shipped parts for repair., Service Technician, Grand Island, Nebraska, 01/01/2010, 12/31/2011, Diagnosed deficiencies with cell phone hardware/software; presented efficient solutions to customers., Quickly mastered comprehensive repair skills utilizing on-the-job savvy and fierce determination to mitigate learning curve.
• SELF-EMPLOYED CONSULTANT, Grand Island, Nebraska, 01/01/2008, 12/31/2010, Served technology needs of small businesses such as computer networking and web design/implementation., Landed numerous engagements based solely on word-of-mouth references.
• ST. FRANCIS MEDICAL CENTER, Grand Island, Nebraska, 01/01/2007, 12/31/2008, Interfaced with patients and families in the fast-paced emergency room environment; collected admissions information for submission to insurance companies., Demonstrated poise and resolve during stressful ER situations; served as calming influence for fellow employees.
• DAN MCWHIRTER QUARTER HORSES, Doniphan, Nebraska, 01/01/2006, 12/31/2008, Led all technology initiatives, computer networking, and troubleshooting., Enabled company leaders to seamlessly access system remotely during winter relocation and extensive travel., Redesigned website with exciting benefit-driven content, on-line videos, and dynamic graphics; dramatically increased sales with new branding.
• BOSSELMAN, INC., Grand Island, Nebraska, 01/01/2003, 12/31/2006, Established innovative pricing strategy that impacted profitability across 48 stores in Western Nebraska., Managed and mentored staff of direct reports to ensure accurate processing of daily product input., Spearheaded point-of-sale systems integrations and installations across company., Transformed company from manual processes to full automation; generated incremental profit by challenging the status quo and strategically raising prices across certain product lines.