Joy Strayer
Mesick,Michigan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Personal Assistant
Family Members
03.1992 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
Customer Service Cashier
Dollar General Store
02.2023 - 05.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Assistant Store Manager
Blarney Castle Oil
03.2021 - 09.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Customer Service/Cashier
Walmart
02.1996 - 10.1997
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Associate in Bussiness
Baker College
Cadillac MIGED -
Cadillac Adult Ed.
Cadillac, MI03.2004
Skills
- Cash Register Operation
- Telephone Management
- Stocking and Replenishing
- POS Inventory System Operation
- PCI (Payment Card Industry)
- Till Counting
- Records Maintenance
- Customer Service
- Data Abstraction
- Data Entry
- Informatics Research
- Childcare Expertise
- Control of Expenses
- Order Supplies
Timeline
Customer Service Cashier
Dollar General Store
02.2023 - 05.2023
Assistant Store Manager
Blarney Castle Oil
03.2021 - 09.2022
Customer Service/Cashier
Walmart
02.1996 - 10.1997
Personal Assistant
Family Members
03.1992 - Current
No Degree - Associate in Bussiness
Baker College
GED -
Cadillac Adult Ed.
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