I am an attentive bartender with 15 years experience in making signature cocktails and providing excellent customer service while working in a fast paced environment. Knowledgeable in cocktail creation as well as craft beers and fine wines. Educated in safe food handling, labeling, and rotation procedures. Experienced at proper cash handling, POS systems, training, store openings, managing teams, and meeting sales targets consistently. Strong interpersonal skills with exceptional communication abilities both written and verbal. Natural leadership style and team oriented.
Hi, I’m
Joy Sveen
Reno,NV
Summary
Overview
27
years of professional experience
1
Certification
Work History
Joyz JemzSparks
Owner/Operator
09.2020 - Current
Job overview
- Utilized social media platforms to expand brand awareness and engage with target audience
- Maintained high levels of customer satisfaction through exceptional service delivery
- Serving as the primary point of contact for all customer inquiries or concerns and resolving issues promptly
- Leveraging data analytics tools to track business performance and make data-driven decisions.
Applebee'sSparks
Bartender
03.2022 - 06.2024
Job overview
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system.
Marathon Truck BodySparks
Team Lead of Decals
09.2019 - 09.2020
Job overview
- Was promoted within first 40 days to Team Lead by decreasing my department's handling time by 30 minutes per truck, while increasing customer 5-star satisfaction ratings by 14 percent
- Conducted regular inspections to accurately document production activities including work orders, inventory records, and quality control reports
- After breaking my foot in a no-fault accident, which resulted in my leaving and surgery with rehabilitation, the plant manager that told everyone he never does work references told me that any of my future employers should call Roger Balz at Marathon or on his personal number 626-825-9350 so he could give me an excellent work reference.
IMKO Workforce SolutionsReno
Associate
12.2014 - 09.2019
Job overview
- Implemented company processes such as maintaining excellence in workmanship and safety procedures
- Coordinated departmental communications between assignments and home office.
THE DELTA SALOONVirginia City
Head Bartender/Manager
05.2017 - 03.2018
Job overview
- Created and implemented an innovative cocktail menu, featuring 08 new signature drinks
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Maintained cleanliness and organization of the bar area, adhering to health and safety regulations at all times
- Utilized exceptional mixology skills to craft visually appealing cocktails that exceeded customer expectations
- Effectively handled cash transactions using POS system while maintaining accuracy in balancing cash drawer at the end of each shift.
Hacienda Mexican RestaurantReno
Bar Manager/Bartender
11.2010 - 02.2012
Job overview
- Created and implemented an innovative cocktail menu, featuring 07 new signature drinks
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Trained and supervised a team of 8 bartenders, providing guidance on drink preparation techniques and customer service
- Organized special events such as themed nights or live music performances to attract new customers and boost revenue.
Brinker/Chili's Bar and GrillReno
Bartender/Lead Server and Trainer in Store Openings
09.1997 - 08.2010
Job overview
- Led a team of servers and bartenders, providing guidance and support to ensure exceptional customer service
- Developed and implemented training programs for new hires, resulting in improved efficiency and customer satisfaction
- Resolved customer complaints promptly and professionally, maintaining high levels of guest satisfaction
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies
- Ensured compliance with all liquor laws/regulations including checking IDs when necessary
- Conducted regular performance evaluations for server/bartender team members providing constructive feedback leading to improved productivity.
Education
TMCCReno, NV
Associate in Graphic Design
06.2002
University Overview
Skills
- Excellence in customer service
- Attentive bartender
- Signature cocktail creation
- Craft beers and fine wines knowledge
- Safe food handling
- Labeling and rotation procedures
- Proper cash handling
- POS systems
- Training
- Store openings
- Team management
- Sales target achievement
- Strong interpersonal skills
- Exceptional communication abilities
- Natural leadership style
- Social media marketing
- Brand awareness
- Customer satisfaction
- Data analytics
- Business performance tracking
- Decision-making based on data
- Cocktail crafting
- Bar cleanliness and organization
- Health and safety regulations compliance
- Cash transactions handling
- Team leadership
- Inspections and documentation
- Work orders management
- Inventory records management
- Quality control
- Workmanship excellence
- Departmental communications coordination
- Menu creation and implementation
- Inventory managemet
- Visual cocktail presentation
- Cash drawer balancing
- Training programs development and implementation
- Customer complaint resolution
- Liquor laws and regulations compliance
- ID checking
- Performance evaluations
- Graphic design
- Driver's License
- Alcohol awareness card
- Customer focus and orientation
- Data analysis
- Workplace safety
- Bartending proficiency
Certification
- Driver's License, 12/2016, 10/2024, CM
- Alcohol awereness card, 03/2022, 03/2025, To serve guests responsibly
- Bartender License
Assessments
Assessments
- Customer focus & orientation, Proficient, 01/2022, Responding to customer situations with sensitivity
- Analyzing data, Proficient, 10/2020, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Workplace safety, Proficient, 12/2020, Using safe practices at work
- Bartending, Proficient, 02/2022, Understanding, pouring, and mixing drink orders
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Applebee's
03.2022 - 06.2024
Owner/Operator
Joyz Jemz
09.2020 - Current
Team Lead of Decals
Marathon Truck Body
09.2019 - 09.2020
Head Bartender/Manager
THE DELTA SALOON
05.2017 - 03.2018
Associate
IMKO Workforce Solutions
12.2014 - 09.2019
Bar Manager/Bartender
Hacienda Mexican Restaurant
11.2010 - 02.2012
Bartender/Lead Server and Trainer in Store Openings
Brinker/Chili's Bar and Grill
09.1997 - 08.2010
TMCC
Associate in Graphic Design