Joy Reeves
Lake Elsinore,CA
Summary
Compassionate and driven licensed COTA with 5+ years of experience working in acute, post-acute, and home health facilities. Medical background includes starting as a CNA, graduating and receiving my credentials as an OT practitioner, in addition to working as a Rehab Liaison. My experience has equipped me with solid practical skills and understanding in the importance of patient care, proficient computer skills, communication skills, using diplomacy and discretion, professional demeanor, and excellent organizational skills. I have a genuine desire to help others and to continue learning about the health care field to better serve the community and populations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
COTA-L
Encompass Health Rehabilitation Hospital
Murrieta, CA
06.2021 - Current
- Effectively managed a full patient caseload with exceeding standards of 95% - 97% productivity rate.
- Contributed positively to patient satisfaction and PEM scores by increasing pt. functional outcomes gains, decreasing length of stay, and promoting D/C to community.
- Supported interdisciplinary team collaboration by regularly attending case conferences, sharing insights on patient progress, and suggesting modifications to treatment plans when needed.
- Developed trust-based relationships with patients, fostering open communication regarding goals, concerns, and expectations during the rehabilitation process.
- Supported facility with administrative tasks such as scheduling family trainings, daily scheduling of appointments, and answering telephone calls.
COTA/L
HealthPRO Heritage
06.2019 - 06.2021
- Post-acute and preventative care
- Implemented treatment plans for up to 12 pt a day
- attending 'Care Plan' meetings and educational training for family and caregivers
- Excellent time management skills with a 90% to 95% productivity rate.
Certified Nursing Assistant
Home Health - CA
12.2017 - 01.2019
- Cared for residents in a SNF facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Customer Service Supervisor
Spuntino's
Temecula, CA
02.2014 - 06.2019
- Coached up to a staff of 10 team members to deliver hospitable, professional service while adhering to set service models
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
BBA - Healthcare Administration
Western Governors University
Salt Lake City, UT12.2025
Associate of Applied Science - Occupational Therapy
St. Catherine University
11.2018
Certified Nursing Assistant: Geriatric Nursing -
Trinity Health Academy
03.2016
Associate of Occupational Studies: Pre-Occupational Therapy Studies -
Azusa Pacific University
01.2016
High School Diploma -
Colton High School
04.2004
Skills
- High patient satisfactions scores
- Collaboration with interdisciplinary team
- Patient and Family Education
- Healthcare Industry Knowledge
- Documenting and Recording Information
- Clinical assessment
- Patient Advocacy
- Patient Eligibility Requirements
- Relationship Building
- Adaptability and Flexibility
Certification
- Certified Occupational Therapist Assistant, NBCOT Lic. #419922, State Lic. #4902
- Certified in Basic Live Support, 03/22/24- 03/22/25
Timeline
COTA-L
Encompass Health Rehabilitation Hospital
06.2021 - Current
COTA/L
HealthPRO Heritage
06.2019 - 06.2021
Certified Nursing Assistant
Home Health - CA
12.2017 - 01.2019
Customer Service Supervisor
Spuntino's
02.2014 - 06.2019
BBA - Healthcare Administration
Western Governors University
Associate of Applied Science - Occupational Therapy
St. Catherine University
Certified Nursing Assistant: Geriatric Nursing -
Trinity Health Academy
Associate of Occupational Studies: Pre-Occupational Therapy Studies -
Azusa Pacific University
High School Diploma -
Colton High School