Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Joy Talbert

Valley Center,CA

Summary

Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in a variety of backgrounds. Successfully oversee human resources, budgeting, supply management and customer service. Develop and lead productive and efficient staff.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

29
29
years of professional experience
1
1
Certification

Work History

Veterinary Practice Manager

Imperial Highway Animal Clinic
03.2021 - 06.2023
  • Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
  • Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
  • Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
  • Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
  • Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
  • Established comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
  • Increased overall client satisfaction rates by implementing targeted customer service initiatives tailored specifically toward each unique demographic within our community base.
  • Developed policies and procedures for effective pharmacy management.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Store Manager

PetSmart
03.2017 - 06.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Store Manager

Walmart
06.2011 - 03.2017
  • Managed daily operations to ensure smooth functioning of high volume (over $80 million a year) store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Regional Director, Asset Protection

Walmart
02.2009 - 06.2011
  • Collaborated with store managers regularly to ensure consistent implementation of company-wide loss prevention policies across all sites.
  • Enhanced operational efficiency by streamlining processes and optimizing resource allocation across the region.
  • Minimized risk exposure by conducting regular risk assessments and implementing proactive measures to address identified vulnerabilities.
  • Spearheaded cross-functional collaboration efforts among various departments to strengthen overall organizational security posture.
  • Implemented robust inventory control measures designed to mitigate shrinkage rates throughout the region''s retail locations effectively.
  • Ensured regulatory compliance in all aspects of asset protection, including safety standards, reporting requirements, and legal guidelines.
  • Achieved significant reduction in loss prevention incidents by developing and executing targeted action plans.
  • Improved regional asset protection by implementing comprehensive security strategies and protocols.
  • Developed targeted training programs tailored to meet the unique needs of each retail location, fostering a culture of awareness and vigilance among staff members.
  • Provided ongoing coaching and mentoring for staff members to encourage professional growth and development in the field of asset protection.
  • Developed a highly skilled asset protection team through effective recruitment, training, and performance management initiatives.
  • Successfully managed complex investigations involving theft, fraud, or other criminal activities within the organization.
  • Evaluated existing policies and procedures, recommending necessary updates or revisions to enhance overall effectiveness of the asset protection program further.

Market Asset Protection Manager

Walmart
03.2007 - 01.2011
  • Reduced liability exposure by identifying potential hazards within store premises and instituting corrective actions as needed.
  • Implemented cost-saving measures by optimizing allocation of resources across various asset protection initiatives within the market.
  • Bolstered vendor compliance by maintaining regular communication with suppliers and conducting audits to ensure adherence to established protocols for product security.
  • Facilitated cross-functional collaboration between sales, operations, and loss prevention teams to address concerns impacting overall store performance.
  • Conducted thorough investigations into cases of internal theft, resulting in the identification and termination of dishonest employees.
  • Enhanced store security by overseeing the installation and maintenance of CCTV systems, alarm systems, and access control measures.
  • Spearheaded fraud prevention efforts through meticulous monitoring of transactions and prompt investigation of suspicious activities.
  • Managed a team of asset protection associates, providing training and guidance to ensure consistent performance in preventing theft and reducing losses.
  • Collaborated with store management to develop action plans addressing specific areas of high risk or vulnerability within the market.
  • Elevated overall market asset protection standards by regularly assessing program effectiveness and implementing necessary adjustments in line with industry best practices.

Human Resources Manager

Walmart
07.1999 - 02.2003
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Various Salaried Manager Positions

Walmart
04.1994 - 02.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

No Degree - Human Resources Management

Riverside Community College
Riverside, CA

High School Diploma -

Perris High School
Perris, CA

Skills

  • Workplace Safety
  • Employee Training
  • Recruitment and hiring
  • Staff Evaluation
  • Personnel Management
  • Scheduling Coordination
  • Budget Planning
  • KPI Tracking

Certification

  • Wicklander and Zulawski certification Investigation and Interrogation Techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Veterinary Practice Manager

Imperial Highway Animal Clinic
03.2021 - 06.2023

Store Manager

PetSmart
03.2017 - 06.2021

Store Manager

Walmart
06.2011 - 03.2017

Regional Director, Asset Protection

Walmart
02.2009 - 06.2011

Market Asset Protection Manager

Walmart
03.2007 - 01.2011

Human Resources Manager

Walmart
07.1999 - 02.2003

Various Salaried Manager Positions

Walmart
04.1994 - 02.2007

No Degree - Human Resources Management

Riverside Community College

High School Diploma -

Perris High School

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Joy Talbert