Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joy Teboh

Baytown,TX

Summary

Data Entry Clerk, Organized and efficient with 5 years of experience in data organization, proofreading, and word processing. Skilled at creating effective organizational and filing systems. Highly effective at handling confidential information and easily identifying system improvements, detail-oriented and organized. Multi-talented in smoothly handling office administration support tasks. Team player that works to support group efforts to meet critical deadlines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

United Health Care HEDIS
08.2023 - Current
  • Communicate with supervisors and colleagues to process data quickly and resolve discrepancies
  • Follow established procedures to enter and process data correctly
  • Verify entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Support members by efficiently managing appointment scheduling and updates within the database system.
  • Improve database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Ensure compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
  • Collaborate with team members on quality control initiatives, implementing standardized practices for consistent data entry results across departments.
  • Enhance efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Maintain optimal quality levels to prevent critical errors and support team performance targets
  • Address discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.

Healthcare Customer Service Representative

CVS Pharmacy
11.2019 - 07.2023
  • It has enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Collected and entered patient demographic and insurance data into a computer database to establish patient's medical records.
  • She secured patient information and confidential medical records in compliance with HIPAA privacy rules to protect patient privacy.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining a focus on finding resolutions.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Retail Sales Associate

Kroger
12.2019 - 11.2020


  • Maintained a clean sales floor and straightened and faced merchandise
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Stocked merchandise, clearly labeled items, and arranged according to size or color
  • Logged reports, expenses, receipts, and sales in the company database
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives and in-store performance improvements.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Apparel Sales Associate

Ross Dress for Less
11.2017 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered customer advice and assistance, paying attention to special needs or wants
  • Responded to customer requests for products, services, and company information
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Trained new personnel regarding company operations, policies, and services.
  • Streamlined processes to improve overall efficiency, such as reorganizing stockroom layout or implementing new sales tracking methods.

Accounts Payable Administrative Assistant

ROVIE
06.2014 - 12.2016
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Collaborated with procurement team to resolve discrepancies between purchase orders and invoices, enhancing accuracy in financial reporting.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Bachelor of Arts - English

University of Yaounde I
Yaounde
10.2016

Skills

  • CRM
  • Salesforce
  • Excel-intermediate
  • Zoom
  • Outlook Email and Calendar
  • Microsoft packages
  • Teams
  • EPIC
  • MyChart
  • Time management
  • Order processing
  • Meticulous attention to detail
  • Microsoft Office proficiency
  • Results-oriented
  • Self-directed
  • Excellent communication skills
  • Strong problem solver
  • Resourceful
  • Customer service-oriented
  • Inbound/outbound calling
  • Data Entry
  • Customer Relationship Management

Certification

Certificate of Completion in Project Management Basics

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Data Entry Clerk

United Health Care HEDIS
08.2023 - Current

Retail Sales Associate

Kroger
12.2019 - 11.2020

Healthcare Customer Service Representative

CVS Pharmacy
11.2019 - 07.2023

Apparel Sales Associate

Ross Dress for Less
11.2017 - 12.2019

Accounts Payable Administrative Assistant

ROVIE
06.2014 - 12.2016

Bachelor of Arts - English

University of Yaounde I

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Joy Teboh