Joy Thompson
Derby,CT
Summary
Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements.
Overview
47
47
years of professional experience
Work History
Office Manager
Home Sweet Home Care
02.2010 - 12.2024
- Overseeing a busy call center, care coordinators, and caregivers; A/R billing, collections, and HR responsibilities.
- Making frequent home consultations, which were available upon request.
- Remain calm and professional in stressful circumstances, and effectively diffuse tense situations.
- Liaison with local agencies, hospices, and rehab facilities, building strong relationships of trust. Creating a plan of care, working with long-term care insurance, and billing.
Office Manager
Companions and Homemakers
04.2007 - 01.2010
- First point of contact for all service inquiries, establishing care schedules, and ensuring client satisfaction through follow up communication
- Maintaining branch office operations with a fast-paced call center working with private clients and state agencies to provide quality services to all
General Manager/Operations Manager
Valley Transit
01.1978 - 07.2006
- Managing human resource responsibilities, including employee relations, compliance with employment laws, benefits administration, and contract negotiations with labor representatives ensuring adherence to federal and state laws
- Managing accounts payable/receivable and payroll; assisting with yearend audits and tax reporting requirements; monitoring company expenses and budget compliance; reporting directly to Board of Directors
- Overseeing fleet operations and risk management for 14 buses and 2 vans; working with dispatchers to establish and maintain routes and provide accommodation to special needs clients
Education
Gateway Community College - Business Administration and Social services
Gateway Community College
Skills
- Relationship building
- Regulatory compliance
- Scheduling
- Customer service
- Conflict management
- Scheduling coordination
- Credit and collections
- Banking operations
- Document management
- Data entry
- Billing
- Staff hiring
- Customer relations
- Office management
- Information protection
- Staff training
Summaryobjective
Extensive experience as General Manager/Operations Manager/Supervisor with expertise in human resources, social services finance, operations, and compliance.
References
References available upon request.
Timeline
Office Manager
Home Sweet Home Care
02.2010 - 12.2024
Office Manager
Companions and Homemakers
04.2007 - 01.2010
General Manager/Operations Manager
Valley Transit
01.1978 - 07.2006
Gateway Community College - Business Administration and Social services
Gateway Community College
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