Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joy Tolbert

Jacksonville,FL

Summary

Experienced in providing quality care to patients in variety of medical settings. Delivering excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. I am patient -focused and can demonstrate compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities.

Overview

7
7
years of professional experience

Work History

Cna

Bickford Senior Living
10.2024 - Current


  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Supported needs of Number+ residents under long-term care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Quality Control Inspector

Omega cabinets
02.2022 - 08.2024
  • Monitored production line to uphold quality standards.
  • Monitored production line to maintain worker efficiency and accuracy.
  • Addressed quality issues with production team.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Collaborated with production staff to establish and meet quality standards
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Reported problems and concerns to management.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Reviewed production processes and identified potential quality issues.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Conducted investigations into questionable test results.
  • Developed and implemented procedures to meet product quality standards.
  • Conducted data review and followed standard practices to find solutions.
  • Performed tests and inspections to conform to established standards.
  • Recorded and organized test data for report generation and analysis.

Phlebotomy Tech

BioLife Plasma
07.2020 - 09.2022
  • Facilitated preparation and dismantling of plasma donation equipment.
  • Performed venipunctures with precision and efficiency.
  • Ensured donor health and safety through medical screening and customer service.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Logged patient information and recorded results into system.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Provided guidance and support to laboratory personnel.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Verified patients' identification for proper sample collection.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Conducted venipuncture and other CT procedures.
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Obtained patient vitals such as height, weight and blood pressure.
  • Utilized finger sticks and screening equipment to check hematocrit and protein levels.
  • Monitored donors for potential reactions or contraindications.
  • Opened and updated files with current donor information.
  • Disinfected tools, equipment and surfaces between patients.

Emergency Department Medical Scribe

Mercy One Medical Center
Waterloo, IA
01.2020 - 10.2020
  • Selected appropriate ICD-10 and CPT codes for records.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Transcribed and edited physician reports from dictation using [Software].
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Maintained [Number]% accuracy rate for spelling and content.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Developed advanced proficiency in [Type] records management software.
  • Translated medical jargon into correct terminology.
  • Checked patient records to verify information accuracy.
  • Interacted with physicians, nursing staff, technicians and medical assistants throughout facility.
  • Processed paperwork such as discharges and transportation orders to coordinate patient movements.
  • Attended training associated with role to improve skills and boost speed.
  • Entered transcribed materials into electronic health records system.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Collected required documents to prepare discharge and release summaries of patients.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.

Paraeducator

Waterloo community school district
10.2019 - 06.2020
  • Supported educators by providing hands-on assistance to students needing additional learning support.
  • Assisted younger students in maintaining their educational progress.
  • Cultivated positive attitudes in students to boost school attendance.
  • Enabled successful learning experiences by offering individualized support.
  • Reported on student progress, behavior, and social skills to parents.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Supported teacher in development of individual learning strategies.
  • Oversaw class of students in absence of instructor.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
  • Observed students' performance and recorded relevant data to assess progress.
  • Provided individualized reading, writing and math instruction to support student development.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Worked with students to promote learning and pro-social development.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.
  • Promoted good study habits and student independence to improve quality of student outcomes.

Stain Wiper

Omega Cabinets
06.2018 - 04.2019
  • Perform staining and wiping of cabinet doors in hangline production.
  • Ensured consistent quality in door manufacturing processes.
  • Proficient in optimizing wiping methods and stain drying periods.
  • Monitored daily progress to achieve production goals.

Education

EMT Certification - Emergency Services

Hawkeye Community College
Waterloo, IA
12.2023

CNA Certification - Health Care Administration

Hawkeye Community College
Waterloo, IA
05.2017

Skills

  • Conflict resolution
  • Basic life support
  • Time management
  • Team collaboration
  • Maintaining confidentiality
  • Clinical documentation
  • Vital signs monitoring
  • Compassion and empathy
  • Emergency response
  • Attention to detail
  • Multitasking and organization
  • Flexibility and adaptability
  • HIPAA compliance
  • Patient care
  • Health monitoring

References

Jennifer grave (lead phlebotomy tech)

  • (319)231-1050

Courtney Anderson (bickford senior living)

  • (319) 504-4001

Ike Gillespie (omega hangling lead)

  • (641) 200-5248

Dr.Nickolas Goetsch (Mercy One hospital - Emergemcy medicine)

  • (319)272-7050

Timeline

Cna

Bickford Senior Living
10.2024 - Current

Quality Control Inspector

Omega cabinets
02.2022 - 08.2024

Phlebotomy Tech

BioLife Plasma
07.2020 - 09.2022

Emergency Department Medical Scribe

Mercy One Medical Center
01.2020 - 10.2020

Paraeducator

Waterloo community school district
10.2019 - 06.2020

Stain Wiper

Omega Cabinets
06.2018 - 04.2019

EMT Certification - Emergency Services

Hawkeye Community College

CNA Certification - Health Care Administration

Hawkeye Community College

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