Joy Toppin Rostick
Tucson,AZ
Summary
Reliable and accountable Assistant Store Manager with 24 years' experience. Exceptional team leadership qualities and operational management capabilities. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout the sales experience. Possessing an exceptional work ethic and the desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Talented in ensuring that performance complies with applicable standards, rules, and regulations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
School Van Driver
Vail School District
Vail, AZ
07.2023 - Current
- Provide safe and reliable transportation for students to and from school, extracurricular activities, field trips.
- Ensure that all safety regulations are met while driving the van.
- Learned and follow school transportation policies and procedures.
- Adhere to traffic laws at all times while operating vehicle.
- Update knowledge on current traffic patterns and road closures regularly.
- Perform pre-trip inspection of vehicle before each trip.
- Notify appropriate personnel if any mechanical issues arise during a trip.
- Assist in preparing daily reports on mileage, time spent driving, number of passengers transported.
- Manage paperwork related to driver logs, accident reports, and maintenance records.
- Maintain the cleanliness of the van's interior and exterior.
- Participate in safety training programs as required by employer.
- Assist in loading and unloading of passengers as needed.
- Follow established routes and schedules to ensure timely pickups and drop-offs.
- Communicate with parents or guardians regarding delays or changes in route or schedule.
- Respond promptly to inquiries or complaints from parents or guardians.
- Monitor passenger behavior within the van to ensure safety of all riders.
- Resolve conflicts between passengers when needed.
Service and Engagement Team Lead
Target
Oro Valley, AZ
07.2022 - 03.2023
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- Establish positive rapport with customers and team members to maintain positive and successful work environment.
- Maintain knowledge of company products and services to promptly resolve complaints and concerns.
- Investigate sensitive customer service complaints and deliver prompt resolution to customer satisfaction.
- Respond to phone and online customer service requests within designated time to improve customer satisfaction ratings.
- Improve customer service wait times to mitigate complaints.
- Evaluate and authenticate returns, exchanges and voids.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Train new hires on products and services, best practices and protocols to reduce process gaps.
- Set clear expectations and help team members pursue optimal paths for achieving each target.
- Deliver continuous training to team members to maximize performance and customer relations skills.
- Coach and develop team members through formal and informal interactions.
- Delegate assignments based on team strengths to optimize floor coverage and service levels.
- Supervise cashiers in processing credit, debit and cash payments to streamline sales.
General Merchandiser
Target
Oro Valley, AZ
11.2021 - 07.2022
- Helped customers locate desired items and assisted with carrying heavy loads.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Cleaned and organized display cases, shelves and aisles.
- Continuously moved and unpacked over 45 pounds of different packages, maintaining efficiency and accuracy for long shifts.
- Examined and inspected stock items for damage and recorded findings.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Recommended, selected, and helped locate out-of-stock merchandise based on customer requests.
- Marked clearance products with updated price tags.
- Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Maintained organized back storage room to support efficient restocking.
Assistant Manager
Georgia Department Of Driver Services
Savannah, GA
11.2019 - 07.2021
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Planned and prepared workflow schedules, delegating tasks for 14 team members.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Evaluated employee performance and developed improvement plans.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Delegated daily tasks to team members to optimize team productivity.
- Thoroughly checked U.S./Non U.S. Citizens documents to ensure credentials are not fraudulent.
- Issued State Identification cards, Driver's License, and Learner's Permit.
- Certified team members to administer Road Test.
Assistant Store Manager
Commonwealth Of Pennsylvania
Wyomissing, PA
11.1998 - 07.2019
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Replenished merchandise, responded to customer questions and complaints, and maintained overall proper organization of the store.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Unloaded and accepted special/regular deliveries coming from main warehouse and vendor.
- Generated and prepared liquor/wine orders for local bars and restaurants ensuring all orders were correctly pulled and packed.
- Processed credit and debit card payments and returned proper change for cash transactions.
- Reconciled all monies, debit, and credit sales at the end of each business day.
Administrative Assistant
Pace Institute
Reading, PA
06.1999 - 09.1999
- Oversaw the organization, filing and retrieval of records.
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
- Answered incoming phone calls and sorted, distributed and sent mail correspondence.
- Strengthened traceability and developed organization systems for records, reports and agendas.
- Sorted and distributed business correspondence to correct department or staff member.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Created professional memoranda, letters and marketing copy.
- Organized, restocked and distributed educational pamphlets.
- Oversaw filing systems and scanned documents to manage physical documents and information.
- Developed more efficient filing systems.
- Administered compilation of course evaluations and logged them into appropriate files.
Education
Associate of Arts - Executive Secretarial Administration
Pace Institute
Reading, PA2000
Cosmetologist -
Reading-Muhlenberg Vocational Technical School
Reading, PA06.1994
Skills
- Detail-oriented
- Strong communication skills
- Verbal and written communication
- Time management
- Team leadership
- Positive outlook
- Organized
- Proficient in MS Office
Certification
Certification in Adult and Pediatric First Aid/CPR/AED
Certificate of Appointment of Notary Public Georgia, Chatham County
Timeline
School Van Driver
Vail School District
07.2023 - Current
Service and Engagement Team Lead
Target
07.2022 - 03.2023
General Merchandiser
Target
11.2021 - 07.2022
Assistant Manager
Georgia Department Of Driver Services
11.2019 - 07.2021
Administrative Assistant
Pace Institute
06.1999 - 09.1999
Assistant Store Manager
Commonwealth Of Pennsylvania
11.1998 - 07.2019
Associate of Arts - Executive Secretarial Administration
Pace Institute
Cosmetologist -
Reading-Muhlenberg Vocational Technical School