Joy Vue
Cottage Grove,MN
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography. Quick learner and successful in building relationships with coworkers and patients. Talented Dental Assistant with 3 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Detail-oriented Licensed Dental Assistant with experience providing direct patient care and office management in busy dental setting. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Dental Assistant
University of Minnesota
07.2022 - Current
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Exposed, developed and mounted dental x-rays.
- Prepared and sterilized instruments and materials for use by dentists.
Licensed Dental Assistant
Allied Professionals
02.2021 - 07.2022
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Took dental images following strict patient protection rules, applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Exposed, developed and mounted dental x-rays.
- Staged tray for procedures by arranging dental instruments and equipment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Clinical Assistant
Community Dental Care
02.2020 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Orthotic Technician
Tillges
05.2018 - 06.2019
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Maximized customer satisfaction and business reputation by fabricating orthotics and prosthetic limbs and meeting or exceeding company process standards.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Implemented and managed efficient fabrication processes with plaster molds, models.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
Inventory Auditor
RIS Inventory
03.2017 - 02.2018
- Counted all physical inventory and generated department audit reports.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditee staff to obtain necessary information for audits.
Contractor
Blue Cross Blue Shield
11.2014 - 02.2016
- Membership Representative
- Generated detailed reports to highlight product performance and usage metrics.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Representative
Rels Valuation
04.2015 - 07.2015
- Customer Service
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Valet Cashier
Cornerstone Parking Group
03.2013 - 11.2014
- Customer Service
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Tracked vehicles and inventory to prevent loss or damage.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Answered phones, staffed window and operated system concurrently to facilitate excellent service during peak periods.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Processed client payments and updated accounts.
- Developed and implemented strategies to improve customer retention and loyalty.
Cashier/Customer Service Representative
Wal-Mart
10.2011 - 03.2013
- Customer Service
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Diploma in Dental Assisting -
Herzing University
Minneapolis, MN12.2020
Associate of Applied Science - Orthotics
Century College
White Bear Lake, MN05.2018
Skills
- Continuing education
- Sterilization techniques
- OSHA Compliance
- HIPAA Regulations
- Dental terminology knowledge
- OSHA Regulations Knowledge
- Regulatory Compliance
- Team Collaboration
- Dental staff assistance
- X-Ray Processing
- Sanitation protocols
- Dental staff support
- Team collaboration abilities
- Dental Radiography
Dentalfieldworkexperience
- Licensed Dental Assistant - U of M, Minneapolis, MN 03/2022-Present
- Licensed Dental Assistant Temp - Allied Professionals, Edina, MN 02/2021-07/2022
- Dental Internship, 10/2020, 12/2020
- Clinical Assistant - Community Dental Care, Maplewood, MN 02/2020-09/2020,
- Volunteer, 10/2019
Customerserviceexperience
- Representative, 04/2015, 07/2015, Rels Valuation, Bloomington, MN, Make inbound and outbound phone calls, Take phone calls, Enter notes for orders
- Customer Service, 11/2014, 02/2016, Contractor, Make inbound and outbound phone calls, Data Enter Prior Authorization Forms for patients
- Valet Cashier/ Customer Account Representative, 03/2013, 11/2014, Cornerstone Parking Group, Stamp and staple tickets, Managing and balancing cashier till
- Cashier/Customer Service Representative, 10/2011, 03/2013, Wal-Mart, Greeted customers, Inventory/Stocked products and items
Technicalexperience
- Licensed Dental Assistance - University of Minnesota, 07/2022-Present, Teach dental students how to take radiographs and assist with techniques for diagnostic images in the clinic.
- Orthotic Technician - Tillges, 05/2018-06/2019, Strong use of hand dexterity to accomplish building of patient shoe insert molds which required great attention to detail and precision.
- Inventory Auditor - RIS Inventory, 03/2017-02/2018, Count inventory at retail and grocery stores.
- Assembler - SMC Valve Division, 06/2011-08/2011, Operated machinery, equipment and tools including sterilization, disposal, etc.
License
A16402, Active, MN
Certification
- Licensed Dental Assistant - February 2021-Current
- CPR Certified, American Heart Association - 01/2024-01/2026
Languages
English
Full Professional
Hmong
Native or Bilingual
Timeline
Licensed Dental Assistant
University of Minnesota
07.2022 - Current
Licensed Dental Assistant
Allied Professionals
02.2021 - 07.2022
Clinical Assistant
Community Dental Care
02.2020 - 12.2020
Orthotic Technician
Tillges
05.2018 - 06.2019
Inventory Auditor
RIS Inventory
03.2017 - 02.2018
Representative
Rels Valuation
04.2015 - 07.2015
Contractor
Blue Cross Blue Shield
11.2014 - 02.2016
Valet Cashier
Cornerstone Parking Group
03.2013 - 11.2014
Cashier/Customer Service Representative
Wal-Mart
10.2011 - 03.2013
Diploma in Dental Assisting -
Herzing University
Associate of Applied Science - Orthotics
Century College