Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Joy Walker

HR Generalist
Chicago,IL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

25
25
years of professional experience

Work History

HR Partner Analyst

ACCENTURE
Chicago, IL
01.2024 - 08.2025
  • Functioned as sole HR point of contact for employees, improving response times and services.
    Established meaningful connections with leadership and staff to enhance workplace culture.
    Supported employees through various stages of their careers and project involvement.
  • Facilitate personalized coaching and guidance rooted in understanding of employee interests, aspirations, and business insights
  • Collaborate with HR colleagues to evaluate talent priorities and programs, enhancing employee awareness of specific opportunities.
  • Facilitate employee support throughout project connection processes, and coach individuals on specific roles.
  • Collaborate with practice leaders to grasp business and practice strategy, utilizing this knowledge to guide employees.
  • HR coach for talent discussions.

Talent Connector Analyst

ACCENTURE
Chicago, IL
10.2021 - 12.2024
  • Connected qualified candidates with available positions to strengthen project teams.
    Supported project initiatives by helping candidates achieve professional aspirations and drive business success.
    Worked collaboratively within the ecosystem to prioritize Market Unit and Services needs.
    Built relationships through effective communication of project goals and strategic priorities.
  • Execute end-to-end recruitment aligned with client needs, collaborating with hiring managers, HR, and business units to fill approved open positions.
  • Research and screen candidates that meet client criteria, primarily by leveraging technology, like the internet.
  • Maintain current knowledge and address open demand in scheduling to link candidates to suitable positions.
  • Oversee precision of staffing data while guaranteeing accuracy across all assignments.
  • Engage with HR partners to deepen insights into candidates' skills, aspirations, and availability.
  • Engage with project executives to assess skills requirements, timelines, and provide guidance on candidate selections.

Unemployment Claims Processor

ACCENTURE
Chicago, IL
08.2020 - 10.2021
  • Provided comprehensive guidance to unemployment applicants via telephone and live chat for claims processes in accordance with state standards.
    Maintained accurate records for the State of Maryland by utilizing Beacon and AWS systems.
  • Support 30 to 60 applicants daily in navigating claims process
  • Guide and disseminate knowledge to clients on procedures for managing unemployment claims as needed.
  • Maintain records with careful attention to detail and accuracy in AWS (Amazon Web Services) and Beacon.
  • Support State of Maryland in processing unemployment claims resulting from COVID-19 pandemic and surge in claims
  • Inspect documents for conformity, program correctness, and quality consistent with federal, state, and local guidelines.
  • Uphold confidentiality while addressing sensitive topics.
  • Facilitate development of best practices to mitigate fraud in Unemployment Insurance programs and coordinate efforts among state and federal agencies.
  • Customizes interactions to provide callers with a sense of engaging directly with client’s team
  • Implements updates to caller records ensuring all data is accurately captured and notes are accessible for client
  • Handle complaints alongside other concerns presented by callers.

CIO Workday

ACCENTURE
Chicago, IL
11.2019 - 08.2020
  • Analyzed employee data, time tracking, performance metrics, and Core HR data through HCM platform.
    Performed quality assurance tests on system metrics to maintain accuracy.
    Worked with cross-functional teams to improve reporting efficiency and discover areas for enhancement.
  • Oversee time tracking and employee core HR data within HCM Platform.
  • Orchestrate teamwork among diverse groups to create reporting insights, supply support, and evaluate data.
  • Discover avenues for process improvements via data assessment.
  • Conduct tasks related to diverse employee data segments while employing HCM Platform to access, organize, and monitor fundamental human resource information
  • Recognized cost-efficient process enhancement opportunities by coordinating with cross-functional teams to evaluate key operational statistics and devise sustainable solutions.

North American Employee Referral Advocate

ACCENTURE
Chicago, IL
09.2017 - 11.2019
  • Evaluated and selected the top candidates from employee referrals. Collected, updated, and dispersed data for end-of-month reports, and bonuses. Provided guidance for efficient referral programs.
  • Promoted inclusive referral campaigns to increase diversity in apprentice programs, college campuses, and corporate environments.
  • Supported seasonal referral inquiries increase for apprentice programs, campus roles, and entry-level roles.
  • Processed month-end referral bonuses by leveraging and validating referral data using MS Excel.
  • Reviewed open vacancies to purposefully synchronize candidate qualifications with recruiter interests, business objectives, and organizational strategies.

Workplace Operations & HR Support

ACCENTURE
Chicago, IL
11.2000 - 09.2017
  • Managed operations of North America Regional Employee Verification (I-9) officers, analyzing and resolving complications.
    Facilitated new-hire onboarding and training to instill best practices.
    Assessed customer feedback, monitored phone interactions, and conducted follow-up reviews on service quality.
    Operated Private Branch Exchange system to direct incoming calls efficiently.
  • Pioneered a new Employee Verification System to process 25-100 I-9 forms on a bi-weekly basis for new hire orientations.
  • Manages multiple projects effectively.
  • Prioritize and organize tasks.
  • Schedule and coordinate meetings for employees and their clients.
  • Provided consistent technical support for offices nationally as the Key Point of Contact for Human Resources and People Mobility, in conjunction with coordinating the execution of onboarding processes and managing the distribution of equipment used for business purposes.
  • Streamlined web reservations, optimized workspace logistical setups, and maintained office inventory equipment while supplying administrative support for local offices and organizing online databases for satellite locations.

Education

Associates Degree - Computer Programming

Northwestern Business College
Chicago, IL

Skills

  • Human resources administration
  • Recruiting and onboarding
  • Employee Verification
  • Talent development
  • Data management and analytics
  • Diversity initiatives
  • Employee referrals
  • Claims processing expertise
  • Customer service
  • Team leadership
  • Detail-oriented
  • Ability to thrive in a fast-paced culture
  • Adaptability in workflows
  • Accenture Talent Acquisition System (ATAS)
  • TAS (Taleo)
  • Avature
  • SAP
  • Workday
  • Qlik Sense
  • ServiceNow
  • Siebel
  • MyScheduling

Websites

Timeline

HR Partner Analyst

ACCENTURE
01.2024 - 08.2025

Talent Connector Analyst

ACCENTURE
10.2021 - 12.2024

Unemployment Claims Processor

ACCENTURE
08.2020 - 10.2021

CIO Workday

ACCENTURE
11.2019 - 08.2020

North American Employee Referral Advocate

ACCENTURE
09.2017 - 11.2019

Workplace Operations & HR Support

ACCENTURE
11.2000 - 09.2017

Associates Degree - Computer Programming

Northwestern Business College

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