Joy Walls
Drumright,OK
Summary
Dedicated professional with extensive experience at Maveric Mini Mart, excelling in customer service and employee training. Proven ability to enhance operational efficiency through effective inventory management and strong communication skills. Recognized for maintaining a clean and safe environment while fostering teamwork and collaboration among staff. Committed to delivering exceptional results.
Overview
26
26
years of professional experience
Work History
Custodian
Drumright Public Schools
06.2023 - 02.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Kept building spaces premises clean inside and outside.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Homemaker
Myself
08.2014 - 06.2023
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Implemented daily routines and activities to stimulate and engage children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Managed family medical appointments and records, ensuring timely healthcare and vaccinations.
- Maintained clean and organized home, creating pleasant and stress-free living environment.
- Facilitated children's academic success with dedicated homework and study schedules.
- Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
- Cultivated positive relationships with neighbors and community members through participation in local events and organizations.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Developed strong relationships with educators and healthcare providers for optimal support of family members.
- Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Facilitated open lines of communication between all family members to address any issues or concerns proactively.
- Oversaw home maintenance tasks, collaborating with contractors on repairs and renovations as necessary.
- Coordinated social events and gatherings for extended family members to maintain strong connections within the larger family network.
- Streamlined daily routines to improve efficiency and reduce stress for all family members.
- Documented children's growth and development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Manager/Assistant Manager, Customer Service
Maveric Mini Mart
02.1998 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Oversaw inventory management, optimizing stock levels, and reducing waste for 16 years.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associate of Science - Psychology
Northern Oklahoma College
Tonkawa, OK05-2026
Skills
- Responsible and dependable
- Work independently
- Reliability and punctuality
- Multitasking and organization
- Willingness to learn
- Strong work ethic
- Customer service
- Time management
- Attention to detail
- Inventory management
- Supply delivery
- Lock and key management
- Communication and interpersonal skills
- Organizational skills
Timeline
Custodian
Drumright Public Schools
06.2023 - 02.2024
Homemaker
Myself
08.2014 - 06.2023
Manager/Assistant Manager, Customer Service
Maveric Mini Mart
02.1998 - 08.2014
Associate of Science - Psychology
Northern Oklahoma College