Researching NEW DATA
Joy Ward
Bronx,NY
Summary
Experienced Supervisor with a proven track record in managing teams to achieve operational excellence. Known for effective problem-solving and ability to drive process improvements, leading to increased efficiency and customer satisfaction. Adept at developing team strengths and fostering a collaborative environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Arrow Security Corp.
New York, New York
03.2023 - Current
- Led a team of 15, enhancing daily operations efficiency through strategic policy implementation.
- Initiated and conducted team meeting for better alignment on project goals and deadlines.
- Spearheaded customer complaint resolution, boosting satisfaction levels.
- Rolled out training programs emphasizing safety, significantly reducing workplace incidents.
- Streamlined negotiation processes, effectively settling disputes, and fostering client understanding of their rights and responsibilities.
Residential Support Worker
Go Forward Living INC
Brooklyn, New York
01.2020 - 12.2022
- Provided crisis intervention to tenants requiring immediate assistance.
- Formulated and applied plans to tackle challenging behaviors.
- Monitored and documented resident activities, progress, and incidents on a daily basis.
- Conducted safety checks on all areas of the facility.
- Encouraged positive social interactions between residents while managing negative behaviors.
- Provided emotional support to residents during difficult times.
- Managed client finances including budgeting, banking, bill payments .
- Participated in team meetings to discuss current issues related to clients' welfare.
Front Desk Supervisor
Allied Universal Security Services
The Bronx, New York
07.2017 - 09.2022
- Ensured proper customer service standards were upheld through monitoring of front desk staff.
- Facilitated new staff in acclimating to procedural, compliance and performance strategies.
- Managed various administrative responsibilities such as document filing, phone call handling, and email correspondence.
- Ensured efficient file management, generated reports consistently, and communicated occupancy updates
Education
GED -
Offsite Educational Services
Bronx, NY07-2005
Skills
- Team building and supervision
- Staff training
- Customer service
- Time management
- Conflict resolution
- Tech-savvy
Certification
- NYS Driver's License, NYS Guard Card, CPR/First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Interests
Podcasting
Journal writing
Timeline
Supervisor
Arrow Security Corp.
03.2023 - Current
Residential Support Worker
Go Forward Living INC
01.2020 - 12.2022
Front Desk Supervisor
Allied Universal Security Services
07.2017 - 09.2022
GED -
Offsite Educational Services