Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Letters of Recognition
Timeline
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Joy Wells

Trenton,NJ

Summary

Dynamic Member Advocate at Integrity Healthcare Systems with a proven track record in patient rights advocacy and effective communication. Skilled in navigating complex healthcare systems and negotiating with insurance providers, ensuring optimal care. Recognized for critical thinking and empathy, successfully facilitating informed decision-making and emotional support for diverse patient populations.

Professional advocate with extensive experience in client relations and conflict resolution. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in communication, problem-solving, and empathy, with dependable and flexible approach to challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Advocate

Integrity Healthcare Systems
07.2015 - Current
  • Advocating for Patient Rights: Ensuring patients' rights are respected and protected within the healthcare system.
  • Assisting with Informed Decision-Making: Helping patients understand their diagnosis, treatment options, and the implications of different choices.
  • Navigating Healthcare and Insurance Systems: Providing guidance on understanding insurance coverage, filing claims, and appealing denied claims.
  • Providing Emotional Support: Offering a listening ear and a source of support during challenging times.
  • Facilitating Communication: Bridging communication gaps between patients, providers, and other healthcare staff.
  • Coordinating Care: Helping patients coordinate appointments, treatments, and transitions between different care settings.
  • Addressing Financial Matters: Assisting with understanding medical bills, negotiating costs, and finding financial assistance resources.
  • Educating Patients: Providing information about their condition, treatment options, and their rights as a patient.
  • Ensuring Quality of Care: Working to ensure patients receive safe and effective care.
  • Raising Questions and Taking Notes: Acting as a support system during doctor's appointments, helping patients take notes and ask important questions.

Education

Certificate - Surgical Technology

Star Career Academy
Brick, NJ

Skills

    Communication: Excellent verbal and written communication is crucial for conveying information clearly, actively listening to patients, and interacting with healthcare providers and insurance companies

  • Advocacy: Being able to effectively advocate for patients' rights and interests, including understanding patient rights and navigating healthcare systems
  • Problem-solving: Identifying and resolving issues related to a patient's care, insurance, or billing
  • Critical Thinking: Analyzing information, making sound judgments, and providing support for patients' healthcare decisions
  • Organizational: Keeping track of multiple patients, organizing documents, and managing schedules
  • Knowledge of Healthcare: Understanding medical terminology, insurance processes, and patient rights
  • Interpersonal: Building rapport with patients, healthcare providers, and other professionals, demonstrating empathy, and providing emotional support
  • Negotiation: Ability to negotiate with insurance companies, healthcare providers, and other parties to secure optimal care for patients
  • Detail-oriented: Paying close attention to medical records, billing statements, and other documentation to ensure accuracy
  • Cultural Competency: Ability to communicate and work effectively with patients from diverse backgrounds
  • Computer Proficiency: Using electronic health records (EHRs), office software, and other technology
  • Empathy and Compassion: Showing understanding and support for patients' needs and concerns

Accomplishments

  • Achieved multiple Letters of Recognition from members, their family members and providers through effectively helping with challenging issues.

Certification

Certified Surgical Technician

Letters of Recognition

My commitment to going above and beyond for our members is a testament to the exceptional team I work with. 

My actions not only resolved a critical issue but also reinforced the trust and confidence our members place in our organization.

I was congratulated for my outstanding performance and dedication to our mission. My efforts exemplify the high standards we strive to uphold every day.

I was thanked, for my unwavering commitment and for making a significant difference in the lives of our members.

Timeline

Member Advocate

Integrity Healthcare Systems
07.2015 - Current

Certificate - Surgical Technology

Star Career Academy

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