JOY Westover
Evans City,PA
Summary
Highly motivated, organized and detail-oriented individual. Delights in working with people. Possesses a strong work ethic and is committed to providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Journey & Palliative Administrative Specialist
AHN Healthcare@Home
2021.09 - Current
- Review patients to determine if they are appropriate to Journey/Palliative guidelines
- Scheduling calls, visits, and meetings for Journey counselors, supervisors & NPs
- Running reports to determine deadlines are being met & numbers are being hit
- Adjusting and developing new processes as needed to be more proficient
- Preparing presentations and working with management to educate others
- Using EPIC and other resources to stay connected with external companies to collaborate on patient's well-being and ensuring continued care within our company
- Independently working with other departments to determine compliance is being met to improve palliative protocols and ensure billable services.
Insurance Verification and Authorization Coordinator
AHN Healthcare@Home
2020.02 - 2021.09
- Verified insurance and coordinated with insurance companies, schedulers, billing and clinical staff to ensure authorizations were received and applied in a timely fashion, so that the patients’ needs were met.
Medical Records Coordinator
AHN Healthcare@Home
2017.03 - 2020.02
- Collaborating with co-workers, physicians, and various other external resources to provide what was needed for revenue
- Independently learned Home Health to better support both teams
- Quickly advanced to team trainer
- Primary coordinator with management
- Ran reports
- Worked to make sure proper protocols were being met
Expeditor - Server - Trainer - Hostess
Double Wide Grill
2012.04 - 2017.03
- Opened the restaurant as head expediter, added the roles of server, hostess and covering for management or bartenders when needed to maximize all-around performance as a team.
- Primary trainer for new staff in various positions.
- Was referred to as the “allergy expert” knowing in detail the ingredients and preparation in order to keep customers happy and healthy
- Processed closing paper work by reviewing reports, sales, and percentages due to co-workers
Education
High School Diploma -
Cheswick Christian Academy
Cheswick, PA01.2008
Skills
- Document Management
- Report Preparation
- Verbal Communication
- Spreadsheet Creation
- Multitasking
- Problem Solving
- Administrative Support
- Customer Service
- Presentation Preparation
References Available
References available upon request.
Timeline
Journey & Palliative Administrative Specialist
AHN Healthcare@Home
2021.09 - Current
Insurance Verification and Authorization Coordinator
AHN Healthcare@Home
2020.02 - 2021.09
Medical Records Coordinator
AHN Healthcare@Home
2017.03 - 2020.02
Expeditor - Server - Trainer - Hostess
Double Wide Grill
2012.04 - 2017.03
High School Diploma -
Cheswick Christian Academy
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