Joy White
Abingdon,VA
Summary
Dynamic administrative professional with extensive experience at Evergreen Title and Closing, excelling in customer service and data entry. Proven ability to maintain confidentiality and enhance operational efficiency through meticulous record-keeping and effective communication. Skilled in office administration, consistently delivering prompt responses to client inquiries and ensuring seamless workflow.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Evergreen Title and Closing
09.2024 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively
- Ensure accurate record-keeping with diligent data entry and database management for vital company information
- Enter detailed information into system for our clients so that we could get the closing process started
Medial Insurance Clerk
Ballad Health Home Care
11.1996 - 09.2024
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Worked denied claims and appeals
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Reviewed and verified addresses, phone numbers, names, ages
- Worked with insurance companies for status on medical claims
- Helped with end of month closing
- Sent medical claims electronically
- Worked with Medicaid and Anthem insurance claims
Secretary
TLC Home Health
11.1995 - 11.1996
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered phone calls, took messages
- Maintained daily report documents, memos and invoices.
- Tracked and maintain Doctors orders in a timely manner
- Opened all incoming mail and distributed to correct team member
- Entered data into system and updated patient contacts with information to keep records current.
Education
High School Diploma -
Patrick Henry High School
Emory, VA 05-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
Timeline
Administrative Assistant
Evergreen Title and Closing
09.2024 - Current
Medial Insurance Clerk
Ballad Health Home Care
11.1996 - 09.2024
Secretary
TLC Home Health
11.1995 - 11.1996
High School Diploma -
Patrick Henry High School
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