Joy Wilkerson
St Louis,MO
Summary
I'm an attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. I take pride in being a hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. The ultimate goal is to work for a company that I can help move to the next level. I want to be a part of a team that
enjoys helping our company succeed in keeping our clients happy! Continuous Growth is the goal.
Overview
7
7
years of professional experience
Work History
Waitress, Bartender, Hookah Maker
Cloudz Bistro And Hookah Lounge
09.2021 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Build relationships within the community and community organizations to promote brand awareness and partnerships in order to bring in new guest.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Prepared hookahs to customers liking, Assembled parts correctly according to specifications, reducing quality issues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Waitress, Bottle Girl
Mystic Bar And Grill
01.2017 - 05.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Served bottles to customers per their request with sparkles, prepared juices, provided cups and straws, provided ice bucket, prepared customers drinks per their request.
Education
No Degree - General Studies
St. Louis Community College - Florissant Valley
3400 Pershall Road, St. Louis, MO 63135High School Diploma -
Hazelwood Central High School
Florissant, MO05.2012
Skills
- Dining Customer Service
- Warm and friendly
- Service providers liaising
- Team leadership
- Reliable and responsible
- Beverage Preparation
- Specials promotion and upselling
- Cash Handling
- Sales and Marketing
- Hospitality and Accommodation
Certifications:
Lash Tech
Dancer
Choreographer
Dance Coaching
Semi Truck Dispatcher
Timeline
Waitress, Bartender, Hookah Maker
Cloudz Bistro And Hookah Lounge
09.2021 - 08.2023
Waitress, Bottle Girl
Mystic Bar And Grill
01.2017 - 05.2019
No Degree - General Studies
St. Louis Community College - Florissant Valley
High School Diploma -
Hazelwood Central High School
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