Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Joy Williams

Spring Valley,NY

Summary

Dedicated, loyal and hardworking employee. Areas of occupation range from many different professions such as retail, moving forward to Manager/Key holder at a private financial institution- to a Pharmaceuticals Technician, to Medical Records and to just recently a Receptionist at an independent medical office.

Overview

1
1

NHA Certified

Work History

Consultant

Diamond Braces
Spring Valley, NY
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Verified patient insurance eligibility and benefits.

Receptionist

Obilo's Pediatrics Associates
Spring Valley , NY
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Medical Records Clerk

Refuah Health Center
Spring Valley, NY
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Answered 30-50 calls a day

Pharmacy Technician

Hillcrest Pharmacy
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling 50- 100 prescriptions per day and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Manager, Assistant Manager, Key Holder, Teller

Universal Check Cashing
Spring Valley, NY
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Stocked supplies for customers and personal teller station.
  • Cross-trained existing employees to maximize team agility and performance.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Onboarded new employees with training and new hire documentation.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.

Education

Associates - Occupational Studies in Medical Office Management

The College of Westchester
White Plains, NY
05.2005

Skills

  • Type
  • Legal Document Preparation
  • Appointment Confirmation
  • Making Appointments
  • Billing and Payment Processing
  • Correspondence and Office Documents
  • Office Equipment Operation
  • Call Transfers
  • Reminder Calls
  • Patient Information Collection
  • Office Supplies and Inventory
  • Greeting and Seating Clients
  • Call Answering and Routing
  • Familiar with script refills
  • Knowledge of money laundering and fraud
  • Customer Service

Certification

  • Certified NHA CERTIFIED

Timeline

Associates - Occupational Studies in Medical Office Management

The College of Westchester

Consultant

Diamond Braces

Receptionist

Obilo's Pediatrics Associates

Medical Records Clerk

Refuah Health Center

Pharmacy Technician

Hillcrest Pharmacy

Manager, Assistant Manager, Key Holder, Teller

Universal Check Cashing

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