JOY WILLIAMS
San Francisco,CA
Summary
Administrative Assistant with over 15 years of experience providing high-level administrative support in fast-paced office environments. Highly proficient in cloud-based technologies including Microsoft Office, Google Drive, Dropbox, Salesforce CRM, Smartsheet, Jira, and Zoom, with strong expertise in calendar management, document coordination, and cross-team communication.
Overview
2026
2026
years of professional experience
Work History
Administrative Assistant
DigitalLift (formerly Community Tech Network)
02.2022 - 09.2025
- Supported the development and implementation of office processes and procedures to improve workflow efficiency and daily operations
- Managed financial tasks with accuracy and accountability, including preparing and submitting cash and check deposits
- Expense Reports & Invoice Processing
- HR Administrative Support
- Conducted background checks for prospective employees, contributing to a smooth and compliant hiring process
- Coordinated the ordering and inventory of office and program supplies to ensure uninterrupted program activities
- Handled incoming and outgoing mail and maintained organized systems for distribution and tracking
- Oversaw meeting room scheduling to accommodate staff needs and ensure effective use of shared spaces
Resident Advisor
Berkeley Housing Project
03.2016 - 11.2021
- Crisis intervention and connection to social support services
- Organized client records and case files with detailed documentation of services provided and narrative descriptions of interactions
- Kept timely, complete, accurate and legible documentation of services provided according to department requirements
- Assisted in preparing clients for lasting and successful housing, vocational, educational and treatment experiences
- Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence
- Administrative assistant
- Provided trauma-informed care aimed at reducing the harmful impacts of substance use
- Daily use of Microsoft office, Google sheets and Jira
Systems Administrator Computerized Maintenance
City and County of San Francisco, City Hall
2010 - 2014
- Granted CMMS system access
- Configured privilege access levels
- Assigned logins and reset passwords for all employees
- Monitored the department’s help desk mailbox for triaged inquiries, and ensured timely follow‑up and resolution
- Maintained an organized office environment, including inventory tracking and supply coordination
- Generated time‑sensitive Excel reports to support departmental operations and leadership needs
- Managed and organized documents, including confidential personnel files, in compliance with privacy and security protocols
Customer Care Agent
Convention Management Resources
2007 - 2009
- Registered exhibitors and attendees for conventions nationwide
- Attendee & Exhibitor Registration
- High-Volume Customer Interaction
- Issue Resolution & Escalation
- Professional Phone & Email Support
- Customer Satisfaction & Retention
- Credit Card Processing & Adjustments
- Refunds, Exchanges & Charge Corrections
- Payment Verification
- Billing Inquiry Resolution
- Accuracy & Compliance in Financial Transactions
Education
Some College (No Degree) - Criminal Justice
Contra Costa College
San Pablo, CASkills
- Proficient in cloud-based technologies, including:
- Microsoft Office
- Google Drive
- Dropbox
- Salesforce CRM
- Smartsheet
- Google Meetings
- Zoom
- Google sheets
- Microsoft Excel
- JIRA
- Data entry
Timeline
Administrative Assistant
DigitalLift (formerly Community Tech Network)
02.2022 - 09.2025
Resident Advisor
Berkeley Housing Project
03.2016 - 11.2021
Systems Administrator Computerized Maintenance
City and County of San Francisco, City Hall
2010 - 2014
Customer Care Agent
Convention Management Resources
2007 - 2009
Some College (No Degree) - Criminal Justice
Contra Costa College