Joy Wolff
Dickinson,ND
Summary
Looking for a job that will immerse me in the community, have experience in plenty of customer service environments. Always open to learning new skills. Customer-focused Customer Service Agent known for high productivity and efficient task completion. Possess specialized skills in problem-solving, communication, and conflict resolution. Excel in active listening, empathy, and adaptability, ensuring positive interactions and customer satisfaction. Committed to leveraging these abilities to contribute positively to team goals and enhance customer experiences. Moving to Denver and would love the opportunity to work with mainline United to continue my career in the airlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Dickinson, USA
03.2024 - Current
- Assist in transaction support
- Engage and ask questions
- De-escalate customer concerns
- Multitasking
- Fast pace environment
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Educated customers about different types of banking services available at the branch.
Customer Service Representative
GAT Airline Ground Support
Dickinson, USA
03.2023 - 10.2024
- Check customers in
- Help communicate itinerary
- Resolve any possible issues involving itinerary
- Keep a calm and collected demeanor during delays and cancellations
- Troubleshoot with colleagues when issues arise
- Use company provided systems to properly manage customer sessions
- Connect and personalize with passengers
- Learn and follow guidelines assigned by airline
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate in Arts (AA) - General Studies
Fort Peck Community College
Poplar, MT10.2024
Some College - Accounting
Dickinson State University
Dickinson, ND12.2022
Skills
- Cash Handling
- Food Service
- Microsoft Excel
- Computer skills
- Customer service
- Food Handling
- Visual Basic
- Cleaning Experience
- Databases
- Guest Services
- Sales
- Communication skills
- Microsoft Office
- Basic math
- Retail sales
- Microsoft Word
- Organizational skills
- Software troubleshooting
- Analytical and Critical Thinking
Certification
Driver's License, 07/01/24, 07/01/36
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Bank Teller
Wells Fargo
03.2024 - Current
Customer Service Representative
GAT Airline Ground Support
03.2023 - 10.2024
Associate in Arts (AA) - General Studies
Fort Peck Community College
Some College - Accounting
Dickinson State University