Joy Younkin
Paynesville,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Special Education Teacher
Eden Valley Watkins School District
08.2015 - 08.2024
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Coordinated special education students and teacher assistant schedules with master schedule.
Special Education Teacher
Red Rock Central Schools
08.2011 - 07.2015
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Taught students across multiple classifications and degrees of special needs.
Special Education Paraprofessional
Belgrade Brooten Elrosa Schools
08.2008 - 06.2011
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Customer Service Representative Team Lead
Marketing Concepts
09.2008 - 04.2010
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
Bachelor of Science - Elementary Education
St. Cloud State University
St. Cloud, MN05.2002
Associate of Arts - Liberal Arts
Ridgewater College
Willmar, MN05.1999
High School Diploma -
Paynesville High School
Paynesville, MN05.1996
Skills
- Data Management
- Team Collaboration
- Parent Communication
- Motivating students
- Autism Spectrum Knowledge
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
Timeline
Special Education Teacher
Eden Valley Watkins School District
08.2015 - 08.2024
Special Education Teacher
Red Rock Central Schools
08.2011 - 07.2015
Customer Service Representative Team Lead
Marketing Concepts
09.2008 - 04.2010
Special Education Paraprofessional
Belgrade Brooten Elrosa Schools
08.2008 - 06.2011
Bachelor of Science - Elementary Education
St. Cloud State University
Associate of Arts - Liberal Arts
Ridgewater College
High School Diploma -
Paynesville High School
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