Joya Fancher-Bhagan
Lawton,OK
Summary
Experienced administrative professional with a strong background in HR operations, financial processing, and veteran intake coordination. Skilled in personnel transactions, payroll, benefits, accounts payable, and patient admissions. Adept at maintaining accurate records, interpreting policy, and ensuring compliance with state and federal regulations. Proven ability to streamline processes, support cross-functional teams, and deliver efficient, client-focused service in healthcare and government settings.
Overview
20
20
years of professional experience
Work History
Patient Services Coordinator II
Oklahoma Department of Veterans Affairs
Lawton, OK
10.2009 - Current
- Coordinates the full intake and admission process for veterans entering state facilities, ensuring eligibility determination, accurate documentation, and a smooth transition into care.
- Assists veterans and families with completing forms and understanding benefit programs, including VA pensions, compensation, Social Security, military retirement, and other entitlements.
- Reviews and finalizes medical and financial records; obtains additional documentation from physicians, agencies, and families to ensure all assessments, labs, and imaging are complete.
- Collaborates with medical professionals to assess conditions impacting level-of-care needs and cost calculations; schedules necessary evaluations and appointments.
- Analyzes financial data to determine maintenance charges in accordance with policy, advises patients and departments of final computations, and prepares claims for federal reimbursement.
- Acts as liaison with VA, Social Security, and other state or federal agencies; may serve as appointed fiduciary for incompetent veterans, maintaining accounts and preparing required financial reports.
- Develops and implements policies and procedures related to admissions and patient services; compiles daily census data and prepares statistical reports for management.
- Serves as a patient advocate, providing information, guidance, and support throughout the intake and benefits process to ensure a positive client experience.
- Supports administrative operations by training staff, resolving workflow issues, and ensuring compliance with regulations, privacy laws, and internal standards.
- Utilizes data systems and software to manage records, track patient status, and develop reports, presentations, charts, and analyses for briefings and decision-making.
Accounting Technician II
Oklahoma Department of Veterans Affairs
Lawton, OK
09.2007 - 10.2009
- Performed accounts payable functions for the Fort Sill Veterans' Center, processing invoices, travel claims, expense vouchers, and fiscal documents in accordance with policy and procedural standards.
- Prepared and reviewed financial reports, monthly expenditure statements, payroll data, and electronic fund transfers; assisted in compiling data for budget work programs and revenue projections.
- Supported the business manager and accounting technician by resolving inquiries related to resident fiduciary accounts, billing, banking, and month-end financial reporting.
- Maintained and reconciled ledgers, journals, and registers; allocated revenues and classified expenditures across accounts to ensure accurate fiscal tracking.
- Conducted reviews of DPRs (Departmental Purchase Requisitions) prior to routing for central office and CPO approval; ensured compliance and completeness of financial documentation.
- Utilized various software programs and filing systems to organize and manage financial data; reconstructed incomplete files and ensured records were properly maintained and accessible.
- Operated under minimal supervision, using established procedures and sound judgment to address complex accounting issues and support decision-making.
- Demonstrated proficiency in Microsoft Office Suite and financial software, ensuring efficiency and accuracy in all accounting functions.
Human Resources Assistant
Oklahoma Department of Veterans Affairs
Lawton, OK
06.2005 - 09.2007
- Prepares, reviews, and processes a wide range of personnel transactions, including appointments, promotions, transfers, terminations, salary adjustments, payroll deductions, retirement, and insurance-related changes.
- Maintains and updates applicant tracking systems; processes job applications, posts vacancies, and manages applicant communications, including preliminary interviews and interview scheduling with hiring authorities.
- Requests certifications of eligibles and ensures compliance with state employment procedures.
- Interprets and explains HR policies, employment laws, and benefit regulations; consults with appropriate authorities on complex or unusual personnel matters.
- Prepares and maintains comprehensive personnel records, including payroll data, time and leave reports, service histories, training records, evaluations, and confidential documentation.
- Supports employees with benefit enrollment and changes, COBRA continuation, workers' compensation claims, and retirement processing, including vesting and withdrawal options.
Education
Bachelor Of Business - Business Administration
CAMERON UNIVERSITY
Lawton, OKAssociate Of Business - Business Administration Office Systems
BERKELEY COLLEGE
Skills
- Attention to Detail
- Organization
- Problem-Solving
- Analytics
- Strong Communication
- Computer Literacy
- Self-Motivated
- Time Management
- Collaboration
- Data Entry
- Records Management
- Scheduling & Calendar Management
- Work-flow Optimization
- Presentations
- Multi-tasking
References
Provided Upon Request
Timeline
Patient Services Coordinator II
Oklahoma Department of Veterans Affairs
10.2009 - Current
Accounting Technician II
Oklahoma Department of Veterans Affairs
09.2007 - 10.2009
Human Resources Assistant
Oklahoma Department of Veterans Affairs
06.2005 - 09.2007
Bachelor Of Business - Business Administration
CAMERON UNIVERSITY
Associate Of Business - Business Administration Office Systems
BERKELEY COLLEGE
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