Joya Kiwele
Montgomery,AL
Summary
Multilingual professional with extensive experience in bartending and serving, and over 5 years in administrative support. Skilled in providing excellent customer service, managing administrative tasks, and coordinating schedules efficiently. Strong communication and organizational skills ensure smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server/ Bartender/Host
Firebirds Wood Fired Grill
Montgomery, AL
09.2021 - Current
- Accurately recorded orders on a cash register and point-of-sale system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Upheld high standards of sanitation per health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Memorized over 30 menu items and drink specials to give customized recommendations to guest
International Project Intern
Project Nouvel Espoir
Eclectic, AL
01.2019 - Current
- Provided administrative support such as preparing documents, organizing files, and coordinating travel arrangements.
- Managed HR operations, including workforce planning and performance management
- Optimized internal policies and coordinated trade with vendors in the DRC and Zambia
- Wrote press releases and mentored staff for a new international program
- Translated documents from English to Swahili/French and vice versa for clients in various industries.
Operations Scheduler
C² Technologies, Inc
05.2023 - 04.2024
- Organized workflow by managing correspondence, facilitator information, and assignments
- Maintained confidentiality and ensured smooth operations
- Managed phones, emails, appointments, and customer data
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Handled complaints and ensured resolution
- Performed data entry into computer systems for tracking purposes.
Receptionist/Worship Administrative Assistant
Vaughn Forest Church
09.2021 - 04.2023
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and tracked event participants and managed post-event data
- Provided administrative support and managed scheduling for over 30 individuals weekly
- Created user-profiles and managed data for over 1,500 members
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Developed marketing strategies to increase awareness about upcoming events and promotions.
Daycare Administrative Assistant
Providence Presbyterian Church
08.2019 - 09.2021
- Coordinated bookkeeping activities and managed invoicing
- Prepared and updated documents, reports, and spreadsheets
- Trained and supervised staff, provided ongoing development and education
- Maintained government records and implemented security measures
- Managed data for over 200 parents and 30 staff members
Education
BS - Pre-Medicine
Auburn University
12-2026
Skills
- Scheduling
- Workflow Optimization
- File Management
- Administrative Support
- Microsoft Outlook
- Sales Techniques
- Data Entry
- Customer Relations
Languages
French
Professional
Swahili
Native/ Bilingual
Timeline
Operations Scheduler
C² Technologies, Inc
05.2023 - 04.2024
Server/ Bartender/Host
Firebirds Wood Fired Grill
09.2021 - Current
Receptionist/Worship Administrative Assistant
Vaughn Forest Church
09.2021 - 04.2023
Daycare Administrative Assistant
Providence Presbyterian Church
08.2019 - 09.2021
International Project Intern
Project Nouvel Espoir
01.2019 - Current
BS - Pre-Medicine
Auburn University