Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joya M. Knox

Chicago,IL

Summary

Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and business relationship management.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Senior Privacy Office Consultant

Health Care Services Corporation
10.2022 - Current
  • Responsible for coordinating and administering various responsibilities within the HCSC regulatory office (CASSIP), working with high-risk issues and departments, as appropriate, to ensure HCSC is compliant with various federal and state regulations; oversee the annual updates of regulatory policies and procedures, and ensure all HCSC employees complete the regulatory training; development and distribution of regulatory information via intranet and internet web site, tracking and reporting on a variety of required initiatives under federal and state laws.
  • Ensure regulatory policies and procedures, the appropriate training, information, notification, preemption information and complaint information for employees reflect on corporate intranet; participates in the annual APRA process to assist HCSC and subsidiaries with compliance for federal and state regulations by facilitating presentations to assigned business areas quarterly trend reports and annual policy risk assessments.
  • Identify and oversee regulatory complaints (internal and external) and incidents. Work with HCSC and its subsidiaries on corrective action plans and mitigation steps.
  • Possess strong analytical skills and demonstrate high aptitude for solving problems, including the ability to teach and coach problem solving techniques.
  • Responsible for evaluating the privacy and security controls of all vendors engaged using a risk assessment document and partnering with our third-party administrators. Review and recommend appropriate privacy and security controls when PII or BCI is accessed and/or disclosed to third parties.
  • Guide and train Privacy Analysts on PALS enhancements to the PALS SharePoint site, ISQ updates and maintenance deliverables on mitigating corrective issues.
  • Work with Enterprise areas to ensure there is alignment with the divisional strategy to identify new collaborations and partnerships on new initiatives brought to PALS.

Supervisor, HR Employee Services

Health Care Services Corporation
03.2021 - 10.2022
  • Responsible for supervising and overseeing human resource employee services functional areas of the headquarter locations in IL, NM, TX, and OK; supervise a team of 10 direct reports or more; provide assistance in the managing day-to-day operation of the HR Employee Services Center; deliver employee services in-depth knowledge of HR policies and procedures; provide solutions to the more difficult employee and retiree issues and concerns; and act as a liaison with all areas of HR to ensure effective employee services
  • Significant contributions include strategizing the creation and completion of Supervisors Training Manual for Employee Services within first 8 months to ensure HCSC’s HR protocol and training resource tools utilized to its maximum benefit to all HR areas
  • Successfully hired and on-boarded 5 FTEs and one internship student from BCBSIL/BCBSTX partnership with Cristo Rey High School within 9 months
  • 100% successfully completion of HCSC’s Leadership Academic Program
  • Initiated the HR employee services rotational structure process to provide HR Service Center Representatives the opportunity to develop and gain knowledge in all areas of HR
  • Implement a secondary level of HR Service Rep II to promote an achievable desired skill development as well as measure progress between the various HR Service Rep levels I and III
  • Lead the Employee Services Team weekly huddles with 100% Tier I attendee engaged participation

Human Resources Coordinator

Health Care Services Corporation
05.2017 - 03.2021
  • Due to a mass reduction in staff, successfully oversaw the processing of over 425 former employees across all departments, of ensuring all personal belongings properly secured, packed, and shipped to their homes; collaborated cross functionally with facilities, admins, managers, HRBPs and mailrooms across all five states
  • Nominated to participate on advisory panel on HR Listening Tour Project – COE Understanding directed to create opportunities for better understanding of roles and targets of each COE; share wins, and support needs across COEs and HRBPs
  • Worked across HR to coordinate information and prepare documents and reports to support HR Listening Tour Project deliverables
  • Built and maintained working relationships within Human Resources and across Business Divisions to include Total Rewards, D & I, Organization Effectiveness, Talent Solutions, Workforce Engagement, HR Analytics, and HR Business Partners and other key interface departments such as CRE, Payroll, Credit Union, Audit, Finance and Legal, as required to support HR projects and programs
  • Coordinated work and resolutions within HR Groups and across other departments; identified opportunities to increase efficiency in support of processes or program administration and served as a centralized point of contact for a CoE or Business Partner team
  • Maintained and updated documents to support Board of Directors or senior leadership meetings and presentations, as required and participated in special projects as assigned

Human Resources Labor Relations Specialist

Health Care Services Corporation
11.2016 - 05.2017
  • Performed contract administration activities to support the Labor Relations function which included management counseling, contract interpretation, labor management intervention, data gathering and reporting, employee counseling, and special project coordination; responded to inquiries, researched potential contract violations, and advised supervisors and employees on actions needed to maintain compliance
  • Recruited for HCSC Union employees for the Chicago office
  • Screened qualified candidates to hiring managers to fill open positions; screened, interviewed, scheduled testing sessions, and referred qualified candidates to management; worked with both internal and external candidates to fill positions; worked with hiring managers to create job descriptions as well as leverage various resources to source qualified candidates to fill open union positions in the Naperville office
  • Maintained informational databases on personnel computer regarding test scores, absences, disciplinary action, and union employee data
  • Prepared and generated statistical reports as requested
  • Participated in researching and implementing special projects; provided support, including note taking and transcription of grievance hearings and various meetings with management regarding contract administration, processed promotional and return to-work papers, etc., and supported the overall labor relations strategy and RIF process
  • Communicated and interact effectively and professionally with co-workers, management, and customers; complied with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies
  • Maintained complete confidentiality of company business

Executive Assistant to Executive Vice President & Illinois Plan President

Health Care Services Corporation
03.2013 - 11.2016
  • Provided administrative support to the executive vice president in all aspects of daily responsibilities for HCSC's Information Technology and Service Delivery and Operations divisions, overseeing the company's technology needs and claims, customer service, growth, strategic planning, and membership administration
  • Managed the Illinois Plan President's schedule and all daily interactions required to assist her in her duties/responsibilities for profit and loss of BCBSIL, the largest Plan operating division within Health Care Service Division
  • Directed difficult patient care and management issues individually based on broad guidelines to our internal division, Executive Inquiries
  • Triaged all calls/ messages/correspondence; initiate necessary action
  • Extensive planning of calendar schedules, meetings, and travel arrangements to ensure achievement of organizational goals
  • Managed multiple member association programs and executive board meetings under the Plan President's leadership role; key contact person to oversee all IL Affiliate Board meetings and member association for HCSC
  • Assisted my executive in administrating community investments and partnerships in support of increasing access to care, decreasing health care disparities and helping to successfully implement health care reform through Be Covered Illinois campaign for vulnerable populations

Executive Administrative Assistant

Northwestern Memorial Hospital
12.2009 - 03.2013
  • Assistant to the Senior Vice President, CMO and to the Vice President Operations, managed executive level's schedule and all daily interactions required for/by him
  • Managed and prepared administrative assignments and projects for CMO / VP Operations, responsible for event planning and coordination of all domestic travel and meetings for committee board members
  • Composed letters and correspondence consistent with the CMO and Vice President's writing style; responded to telephone and email communications on behalf of Vice President
  • Managed training workshops, process invoices for payment via PeopleSoft
  • Served as a resource for Senior Management as necessary; worked with support staff to coordinate overall administrative activities for VP
  • Provided backup administrative and secretarial support to Senior Staff, Office of CEO
  • Managed incoming patient phone calls to SVP/CMO President and assisted in resolution/directed as appropriate; updated and maintained CMO/SVP confidential files; schedule teleconferences and online seminar seminars

Executive Administrative Assistant

RREEF Real Estate Property Management Company
07.2000 - 06.2009
  • Assistant to VP Head of Asset Management, VP Regional Accounting Controller, and Assistant Accounting Manager by serving as liaison between Corporate Office Partners, Regional Managers, Field District Managers and Regional Accounting group
  • Managed Senior Level Officer's schedule and all daily interactions required, prepared administrative assignments and projects for real estate properties
  • Event planned and coordinated of all domestic travel and annual meetings; updated and maintained leasing and management agreements for property files
  • Assisted property management in communicating with tenants, vendors, owners, and leasing group
  • Maintained the accounting and property databases; updated and maintain regional accounting workload list and organizational charts

Production Business Manager

DDB CHICAGO ADVERTISING
10.1985 - 07.1999
  • Issued contracts to music and film companies; inform clients of estimates for production shoots
  • Maintained control over the film budget; pay vendors and invoices; Issue ISCI codes for the network/ traffic department; liaison between the editorial house and the production company to insure correct title/slates of specific commercial
  • Reviewed commercials to confirm that close caption has been properly slated and the commercial shipped out to make scheduled air date; obtain insurance for production crew members and talent for on-site shoots; responsible for talent on commercials to cleared for reuse and talent payments and residuals have been paid
  • Booked on-camera and off-camera talent for commercials; work closely with Senior Produced to accurately maintain a smooth production shoot

Education

Master of Science - Technology & Performance Improvement Studies

Chicago State University
12.2021

Bachelor of Science - Business Management

Chicago State University
05.2018

Skills

  • Microsoft Professional 365
  • Project Management
  • Workday
  • PeopleSoft
  • HRIS
  • Aceyus 6
  • NICE
  • Cisco Finese
  • Problem-solving
  • Team leadership & development
  • Strategic planning
  • Issue resolution
  • Project leadership
  • Public speaking
  • Work Planning and Prioritization
  • Continuous improvement

Certification

  • CHP (Certified HIPAA Professional), 07/01/23
  • SHRM (Society Human Resource Management), 11/01/16, Present

Timeline

Senior Privacy Office Consultant

Health Care Services Corporation
10.2022 - Current

Supervisor, HR Employee Services

Health Care Services Corporation
03.2021 - 10.2022

Human Resources Coordinator

Health Care Services Corporation
05.2017 - 03.2021

Human Resources Labor Relations Specialist

Health Care Services Corporation
11.2016 - 05.2017

Executive Assistant to Executive Vice President & Illinois Plan President

Health Care Services Corporation
03.2013 - 11.2016

Executive Administrative Assistant

Northwestern Memorial Hospital
12.2009 - 03.2013

Executive Administrative Assistant

RREEF Real Estate Property Management Company
07.2000 - 06.2009

Production Business Manager

DDB CHICAGO ADVERTISING
10.1985 - 07.1999

Master of Science - Technology & Performance Improvement Studies

Chicago State University

Bachelor of Science - Business Management

Chicago State University

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Joya M. Knox