Joya Moufarrej
Houston,TX
Summary
Proven expertise in childcare and customer service, excelled in creating nurturing environments for children and enhancing customer experiences by employing strong work ethic and multitasking abilities. Achieved significant improvements in household management and customer satisfaction, showcasing a blend of hard and soft skills.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Family Nanny
Jusleen Karve
01.2025 - 02.2025
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Managed children's schedules and transportation to school, appointments, and extracurricular activities, optimizing their daily routines.
Server
Rebecca Smith
09.2020 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales by 10% with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Political Science
University of Houston
Houston, TX05-2026
Skills
- Strong work ethic: Arriving to work on time, maintaining a positive attitude, and going above and beyond to ensure customer satisfaction Ability to handle high pressure situations with efficiency and professionalism, while maintaining an organized work environment
- Customer service: Demonstrating my ability to interact with customers in a friendly and efficient manner
- Childcare expertise: Caring for children of various ages, strong ability to communicate effectively with both children and parents, ensuring clear communication regarding children's progress and needs
- Household management: Capable of preforming light housekeeping duties related to childcare, such as cleaning up after meals, organizing kitchen, and managing children's laundry
Accomplishments
- Customer Satisfaction: Recognized by management for delivering exceptional customer service and building strong relationships with regulars.
- Team Collaboration: Trained and mentored new servers, helping them quickly adapt to the restaurants standards and procedures.
- Operational Contributions: Assisted in organizing special events, such as private parties and corporate functions.
Languages
English
Arabic
Timeline
Family Nanny
Jusleen Karve
01.2025 - 02.2025
Server
Rebecca Smith
09.2020 - 12.2024
Political Science
University of Houston
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