Summary
Overview
Work History
Education
Skills
Personal Information
Timeline

Joya Brown

Miami,FL

Summary

Seasoned Office Administrator with 17 years of experience, adept at managing administrative

tasks including bookkeeping, handling correspondence, and supervising staff. Proven track

record at Bigger Picture Developments LLC in streamlining office operations, supporting

budget management, and preparing detailed reports. Seeking to leverage administrative

expertise and strong organizational skills in a new Office Administrator role.

Overview

9
9
years of professional experience

Work History

QuickBooks Support Advisor

FoundEver-Intuit
10.2023 - 03.2024
  • Assist with dispatching technical issues with Quick Books and POS systems Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
  • Ability to manage multiple priorities within a fast paced environment
  • Provided customer service, banking, financial services or technical support to customers is helpful
  • Performed basic computer skills including MS Office Suite Ensured the customers have the tools and knowledge they need to run their business
  • Described product to customers and accurately explained details and care of merchandise
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.

Office Administrator

Bigger Picture Developments LLC
04.2022 - 10.2022
  • Handling expense reports for over 40 national grid and water bill accounts for the properties
  • Manage data in spreadsheets and reports
  • Supervise members of the administrative staff, equally dividing responsibilities to improve performance
  • Manage emails, letters, leases, phone calls and other forms of correspondence
  • Support bookkeeping, budgeting, and bill payments for the company
  • Submit reports and prepare proposals and presentations as needed
  • Coordinated and scheduled meetings, conferences, and travel arrangements for executives and team members.

Remote Customer Service

Convergent
03.2021 - 03.2022
  • Taking inbound calls for Upstate NY
  • Entering customer information for gas & electric service
  • Use questioning and listening skills that support effective telephone communication.
  • Opening and closing customer accounts per request
  • Take payments over the phone through e-checks.

Remote Driver Support Representative

Amazon
07.2017 - 01.2018
  • Taking inbound calls and chats for Amazon Drivers professionally
  • Entering package information for customer's delivery
  • Route calls to appropriate resource
  • Apply the proper telephone etiquette to satisfy various drivers situations
  • Manually marking packages according to delivery status.

Admissions Enrollment Specialist

Georgia Gwinnett College
06.2015 - 12.2016
  • Maintaining confidentiality
  • Responsible for assisting with the consistent accuracy of application downloads verification, and entries into Banner when necessary.
  • Processes and evaluates high school transcripts
  • Assists with processing semester update request, address changes, and name changes in Banner.
  • Ensures that all documentation requirements are fullfilled for admission decisions.
  • Assists with indexing admission documents.

Education

Diploma -

Alison Tech Institute, Miami, FL

Certificate -

International Open Academy, New York, NY
06.2020

GED -

Gadsden State Community College, Gadsden, AL
03.2003

Skills

  • Highly organized and customer-focused professional with extensive experience in office administration and customer service for over 20 years of experience
  • Skilled in managing administrative tasks and delivering exceptional customer service to ensure smooth operations and customer satisfaction
  • Admissions Enrollment
  • Medical experience
  • Work From Home Agent
  • HTML/CSS/JavaScript
  • Remote Call Center
  • Billing Disputes
  • Chat Technical Support Representative
  • QA/Team Leader
  • Office Support/Cashier/Customer Service
  • MS Office: Access, Excel, Word

Personal Information

Title: Office Administrator & Customer Service Representative

Timeline

QuickBooks Support Advisor - FoundEver-Intuit
10.2023 - 03.2024
Office Administrator - Bigger Picture Developments LLC
04.2022 - 10.2022
Remote Customer Service - Convergent
03.2021 - 03.2022
Remote Driver Support Representative - Amazon
07.2017 - 01.2018
Admissions Enrollment Specialist - Georgia Gwinnett College
06.2015 - 12.2016
Alison Tech Institute - Diploma,
International Open Academy - Certificate,
Gadsden State Community College - GED,

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Joya Brown