Summary
Overview
Work History
Education
Skills
Timeline
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Joyann Bourne

Brooklyn

Summary

Detail-oriented Benefits Analyst and People Support professional with extensive experience in benefits administration, leave management, payroll, and HR operations. Recognized for providing empathetic support while ensuring compliance and effectively communicating policies to foster a positive employee experience. Proven ability to manage and optimize client support services as a Support Coordinator, efficiently resolving complex issues to improve employee satisfaction. Recognized for strong analytical skills, meticulous attention to detail, and strong communication abilities, ensuring seamless service delivery and effective team collaboration.

Overview

15
15
years of professional experience

Work History

People Support Coordinator

Ogilvy & Mather Inc.
04.2024 - 06.2025
  • Monitored and replied to employment inquiries.
  • Managed onboarding and offboarding processes.
  • Responded to employment verifications and other HR tasks.
  • Served as point of contact for HR-related questions on benefits, payroll, policies, and systems.
  • Communicated company policies and programs to internal audiences.
  • Collected and audited new hire paperwork.
  • Facilitated leaves of absence, coordinating with employees, People Partners, and vendors.
  • Applied state-specific benefits laws.
  • Supported employees on benefits-related questions with NA Benefits.

Benefits Analyst

Ogilvy & Mather Inc.
02.2019 - 03.2024
  • Supported day-to-day leave administration.
  • Worked with HR, Payroll, and Benefits Providers to resolve concerns.
  • Processed monthly invoices.
  • Administered retirement, health, and welfare benefit plans.
  • Responded to benefits inquiries via the Benefits Hotline.
  • Supported wellness programs, including fitness reimbursements.
  • Calculated and corrected payroll deductions (EPID files).
  • Assisted with annual open enrollment.
  • Managed COBRA subsidies.
  • Calculated prior service dates and processed invoices.

Payroll Assistant

Ogilvy & Mather Inc.
02.2016 - 01.2019
  • Resolved issues with hours worked and payroll discrepancies.
  • Addressed employee questions on pay and deductions.
  • Handled tax lines, child support, and wage garnishments.
  • Processed unemployment claims and employment verifications.
  • Entered payroll changes and MetLife payments.
  • Filed payroll documents and maintained accurate records.
  • Provided guidance on payroll policies to managers.

HR Coordinator

Ogilvy & Mather Inc.
08.2010 - 01.2016
  • Coordinated onboarding and benefits enrollment.
  • Ensured policy compliance and documentation completion.
  • Conducted Employee Self-Service (ESS) training.
  • Managed background checks and processed invoices.
  • Handled employment verification letters and requests.
  • Maintained employee files and performed audits.

Education

Business Skills Program -

Grace Institute
New York, NY
01.2010

High School Diploma - undefined

George Wingate High School
Brooklyn, NY
01.1986

Skills

  • Benefits administration
  • Comprehensive leave and disability oversight
  • Employee support services
  • Streamlined onboarding and offboarding processes
  • Clear communication of policies
  • Verification of employment history
  • Audit coordination
  • Skilled in utilizing Microsoft Office tools

Timeline

People Support Coordinator

Ogilvy & Mather Inc.
04.2024 - 06.2025

Benefits Analyst

Ogilvy & Mather Inc.
02.2019 - 03.2024

Payroll Assistant

Ogilvy & Mather Inc.
02.2016 - 01.2019

HR Coordinator

Ogilvy & Mather Inc.
08.2010 - 01.2016

High School Diploma - undefined

George Wingate High School

Business Skills Program -

Grace Institute

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Joyann Bourne