JoyAnn Stone
Memphis,TN
Summary
Healthcare & Social Services Leader with 20+ years of experience driving regulatory compliance, risk management, and program operations across multi-service care environments. Proven ability to lead cross-functional teams, strengthen compliance frameworks, and improve service delivery aligned with federal and state standards, including CMS and DIDD. Known for implementing corrective action strategies, optimizing program performance, and advising leadership on quality, safety, and operational effectiveness.
Overview
10
10
years of professional experience
Work History
Hospice Social Worker
Crossroads Hospice and Palliative Care
Memphis, TN
08.2025 - Current
- Provide comprehensive psychosocial support to hospice patients and their families during end-of-life care
- Ensure care plans align with patient goals, values, and advance directives
- Facilitate advance care planning and end-of-life decision-making
- Address emotional, social, and environmental needs impacting patient care
- Collaborate with interdisciplinary teams to support quality of life and dignity
- Ensure compliance with hospice regulations and standards
Director of Program Services
Open Arms Care Corporation
Memphis, TN
07.2022 - 07.2025
- Direct program operations and compliance oversight across multiple service lines, ensuring adherence to federal (CMS) and state (DIDD) regulatory standards
- Lead and develop a team of Case Managers responsible for multidisciplinary care planning, improving coordination across clinical and support services
- Oversee admissions, discharges, and waitlist management, optimizing service access and program capacity utilization
- Spearhead development and execution of corrective action plans, strengthening compliance posture and reducing risk exposure
- Provide leadership representation in interdisciplinary team meetings, ensuring alignment between regulatory requirements and individualized care plans
- Manage enrichment and life-skills programming, expanding client independence outcomes and service quality
Director of Quality Services
Open Arms Care Corporation
Memphis, TN
11.2019 - 07.2022
- Designed and implemented organization-wide compliance and licensure strategies, maintaining full regulatory alignment with CMS and DDA standards
- Led internal investigations related to abuse, neglect, and reportable incidents, ensuring timely resolution and regulatory compliance
- Directed audit preparation and accreditation processes, including Life Safety and OSHA inspections, resulting in improved survey outcomes
- Established internal quality assurance systems to identify compliance gaps and drive continuous improvement initiatives
- Delivered ongoing staff training on regulatory requirements and incident management systems, strengthening organizational risk awareness
- Reported compliance performance and risk indicators to executive leadership, supporting informed decision-making
Program Manager
Open Arms Care Corporation
Memphis, TN
10.2016 - 11.2019
- Managed end-to-end care planning for a caseload of clients, ensuring alignment with clinical, therapeutic, and regulatory requirements.
- Coordinated with interdisciplinary professionals to implement comprehensive, individualized service plans.
- Monitored client progress through structured reviews, improving care outcomes and service responsiveness.
- Maintained consistent engagement with families and stakeholders, strengthening communication and care continuity.
- Supported successful regulatory surveys by ensuring program adherence to state licensure standards.
Education
Bachelor of Science - Social Work
University of Memphis
Memphis, TN05-2006
Skills
- Regulatory Compliance & Accreditation (CMS, DIDD)
- Risk Management & Investigations
- Program Operations & Service Delivery
- Quality Assurance & Performance Improvement
- Policy Development & Implementation
- Interdisciplinary Team Leadership
- Audit Readiness & Corrective Action Planning
- Stakeholder Engagement & Government Relations
Timeline
Hospice Social Worker
Crossroads Hospice and Palliative Care
08.2025 - Current
Director of Program Services
Open Arms Care Corporation
07.2022 - 07.2025
Director of Quality Services
Open Arms Care Corporation
11.2019 - 07.2022
Program Manager
Open Arms Care Corporation
10.2016 - 11.2019
Bachelor of Science - Social Work
University of Memphis