JOY ANN TANQUINTIC
La Habra,CA
Summary
Experienced Manager with 25 years progressive record of accomplishment in the Hotel, Travel & Hospitality industry. Relationship-driven and well-grounded with excellent interpersonal skills and highly creative nature.
Highly motivated employee with desire to take on new challenges with strong work ethic,and adaptability Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
SALES & MARKETING MANAGER
Attic Tours Philippines Inc.
Pasay City, Philippines
09.2012 - 11.2023
- Maximizes all sales productivity by following a system of weekly and monthly action plans
- Handles guest and client complaints
- Handles both FIT & GIT clientele
- Supports the development of the Annual Business Plan, Budgeting and Marketing Plan
- Handles several Sales & Marketing Associate and supports them to achieve target quotas
- Attends & organizes International Travel events
- Responsible for the after - sales service of handled accounts
- Handles both Corporate and Travel Market accounts
- Prepares proposal and or contract agreement of clients
- Creates and analyze sales strategies on how to acquire prospective clients and distinguish the target market based on the areas handled
- Creates tour packages to promote the specific destinations both locally & abroad
- Identify business trends and marketing opportunities that can improve sales performance
- Handles visa processing for clients applying for Japan, Korea & China
- Assist in advertising and promoting a specific destination of interest through social media platforms
- Engage in promotional tie ups with industry partners
- Handles both individual and group travel arrangements
- Handles hotel & airline for both individual & group travel arrangements
- Promote brand through social media platforms & E-Commerce Marketing.
DIRECTOR FOR OPERATIONS (owner)
LeMassage Inc.
Quezon City, Philippines
11.2008 - 11.2021
- Maximizes all sales productivity by following a system of weekly and monthly action plans
- Prepare, implement, and update business and marketing plans
- Gathers financial budget, control cost and prepares revenue and expense reports for Board of Directors
- Ensure the massage area's operating procedure and policies manual are implemented and updated as required
- Ensuring that the spa achieves or exceeds its set goals in relation to cost of operations and spa revenue, whilst providing highest quality level customer service
- Supervise daily massage operations of Terminal 1 & 2 (NAIA International Airport) and liaise with supervisor heads to ensure cleanliness, maintenance and service standards are upheld
- Assist in the development and updating of the massage menu
- Manage client feedback
- Placing orders of supplies and retail, managing inventory control, and interviewing new staff members
- Reference and abide by the Airport's Standard Operating Procedures & Policies
- Employee-related responsibilities typically include the hiring and maintaining agreed 30 staff/manpower at the Airport, training, and supervision of staff
- Double checks created weekly work schedules, train new employees and arrange staff workshops on new techniques and procedures
- Business-related can include recordkeeping, conducting promotional campaigns, maintaining stock inventories and payroll management.
BUSINESS DEVELOPMENT MANAGER (Virtual Assistant-Remote Task)
InSense Pacific Private Ltd.
Singapore, Singapore
08.2008 - 08.2016
- Preparation of ROI study, Business Plan, LOI for new business ventures
- Directly handles marketing & promotions of WELDENZ dental resin in the Philippines
- Locates or proposes potential business deals by contacting potential partners, discovering, and exploring opportunities
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
- Protects organization's value by keeping information confidential
- Investigate the economic conditions surrounding your small business activity such as industry trends and competition
- Conduct extensive market research prior to starting up your business and continue gathering information throughout the life of the business
- Prepare a detailed business plan so you will not lose sight of your goals and objectives
- Secure sufficient financial resources for future development or expansion
- Attend workshops, trade shows, and seminars to keep up to date on changes in the industry
- Develop a situation analysis of your company including its strengths, weaknesses, opportunities, and threats to assist in the development of a strategic plan for the future of the business
- Web content management of Club-Tesoro a membership club for HNWI individuals
- Creation and Supervision of branding guidelines and collaterals for Club Tesoro
- Project research and presentation preparation for new business ventures.
SPA MANAGER - CORPORATE
Ermitage Islands & Company
Makati City, Philippines
07.2007 - 01.2008
- Part of the Pre-opening team and responsible for construction development, conceptualizing, sourcing of equipments, recruiting, hiring, and retention of top management for every property
- Directly reports to the VP for Operations
- Responsible to coach, train, and motivate spa team to provide excellent customer experience
- Monitors performance and provides feedback to Spa Leads and Spa Associates, though ongoing verbal communication, and written evaluations
- Prepare and conduct effective Leadership Team Meetings and monthly Spa Meetings in cooperation and coordination with the Spa Managers of each property
- Act as a liaison between Spa Manager and Spa Team
- Maintains integrity of Ermitage Islands & Co
- Brand identity through compliance with all corporate directives
- Organize effective promotional activities and employee events
- All other related projects and/or duties as assigned by the VP - Operations
- Embraces and promote the Ermitage Islands & Co
- Philosophy, culture, and high expectations of customer service
- Promotes a positive environment for customers and associates through respect, trust and caring
- Spa wide responsibilities including opening and closing procedures, development of weekly schedules and leadership to include coaching, treatment and selling techniques
- Develops Leadership Team members to promote growth within the company by implementing training initiatives, personal development plans and providing continuous coaching.
BRANCH HEAD
The Spa
Muntinlupa City, Philippines
01.2004 - 04.2007
- In charge of overall Branch operations with 74 employees being handled
- Directly reports to the Operations Manager
- Supervises spa personnel including Front Desk staff, therapists, housekeepers, maintenance personnel and custodians
- Responsible for the efficiency of all equipments being used
- Scheduling of the entire operations group
- Do marketing strategy that will promote services
- Makes sure that daily, monthly, and annual targets are being met
- In charge of overall cleanliness of the branch by doing pre, during & post operational routine rounds of the branch
- Maximizes branch productivity by doing telemarketing & corporate sales call to neighboring corporate companies
- Ensure that customer retention is achieved by creating loyalty programs
- Handles guest comments & complaints
- In charge of Maintenance concerns of the branch
- Selects and retains an optimum number of staff, maintenance and therapist who are enthusiastically dedicated to customer satisfaction
- Oversees and reviews performance appraisals based on defined goals and objectives for all employees in a timely manner
- Knows, enforces, and educates staff on all appropriate personnel policies, security, and safety procedures
- Handles events together with Marketing Team
- Promotes Brand recognition through services and promos
- Creates packages for the branch & handles tie-ups w/ different establishments w/in Alabang Town Center in Muntinlupa City
- Prepares monthly reports to name a few: Competitors Check, Performance Rational, and Customer Service Comment Forms that is then submitted to the Operations Manager and to the Executive Vice - President.
CATERING SALES ACCOUNT MANAGER
The Palms Country Club
Muntinlupa City, Philippines
08.2003 - 01.2004
- Assist in Catering Sales productivity by soliciting catering business for the Clubs function rooms through corporate clienteles
- Handles key accounts in Alabang & Laguna Area
- Handles pre & post banquet event activities of clients
- Conceptualizes marketing tools and materials for client presentation
- Handles guest inquiries through club showroom, telephone, and email
- Handles guest feedback & complaints.
OPERATIONS MANAGER For SALES
The Pan Pacific Hotel Manila
Manila City, Philippines
08.1999 - 06.2002
- Maximizes all sales productivity by following a system of weekly and monthly action plans
- Handles guest and client complaints
- Supports the development of the Annual Business Plan, Hotel Budget, and Marketing Plan
- Handles several Sales Executive and supports them to achieve target quotas
- Attends & organizes International Tradeshows
- Responsible for the after - sales service of handled accounts
- Handles both Corporate and Travel Market accounts and conducts local & international sales calls for both market segment
- Prepares proposal and or contract agreement of clients
- Creates and analyze sales strategies on how to acquire prospective clients and distinguish the target market based on the areas handled
- Actively participates in hotel inspection and in house client entertainment
- Creates packages to promote the rooms and facilities of the hotel
- Directly involve in promoting the hotel Brand through marketing plans & executions
- Relays feedback on how to achieve bigger market share in the industry and to monitor the status of the hotel as compared to competitor hotel
- Identify business trends and marketing opportunities that can improve hotel performance
- Assist in advertising and promoting the hotel
- Multi-tasking for the hotel such as being a DUTY MANAGER at least 2 times in a month
- Handles group check-in together with Front Office staff and or supervisor.
BUSINESS SERVICES - TEAM PROFESSIONAL (Front Desk & Reservations)
The Pan Pacific Hotel Manila
Manila City, Philippines
01.1998 - 08.1999
- Part of the Pre-opening team
- Engage in guest relations and customer satisfaction
- Handles walk-in & phone -in/e-mail reservations
- Handles Front Office Cashiering
- Conducts hotel showroom to potential clients of the hotel
- Does sales task such as upgrading and yield oriented
- Promoted to Team Leader to ensure smooth coordination is done between reservations and front office.
SALES EXECUTIVE
The Pan Pacific Hotel Manila
Manila City, Philippines
09.1998 - 07.1999
- Negotiates new & repeat business involving guest room bookings
- Creates special rates and inclusions for group bookings
- The basic administrative system of the Sales Department
- Continuously solicit for new business that expands clients' base using action plans focused on market segments
- Responsible in establishing good rapport and maintaining relationship towards clients
- Handles both corporate & travel market.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - MANAGEMENT
International Academy of Management & Economics (I/AME)
01.1997
Skills
- Rapport and Relationship Building
- Team Leadership
- Business Development
- Strategic Planning
- Marketing Planning
- Event Planning
- Sales and Marketing
- Guest Relations
- P&L Analysis
- Complaint Handling
- Customer Service
- Administrative Support
- Front Desk Management
- Office Organization
- Staff Supervision
- Data Confidentiality
- Employee Supervision
- Staff Hiring
- Policy Development
- Operations Management
- Team Supervision
- Compliance Monitoring
- Clerical Support
- Event Coordination
- Proposal Writing
- Contract Negotiations
- Scheduling
- Maintenance Scheduling
- Staff Management
Personal Information
- Date of Birth: 01/12/1973
- Marital Status: Single with Common Law
Languages
English
Professional
Tagalog
Professional
Timeline
SALES & MARKETING MANAGER
Attic Tours Philippines Inc.
09.2012 - 11.2023
DIRECTOR FOR OPERATIONS (owner)
LeMassage Inc.
11.2008 - 11.2021
BUSINESS DEVELOPMENT MANAGER (Virtual Assistant-Remote Task)
InSense Pacific Private Ltd.
08.2008 - 08.2016
SPA MANAGER - CORPORATE
Ermitage Islands & Company
07.2007 - 01.2008
BRANCH HEAD
The Spa
01.2004 - 04.2007
CATERING SALES ACCOUNT MANAGER
The Palms Country Club
08.2003 - 01.2004
OPERATIONS MANAGER For SALES
The Pan Pacific Hotel Manila
08.1999 - 06.2002
SALES EXECUTIVE
The Pan Pacific Hotel Manila
09.1998 - 07.1999
BUSINESS SERVICES - TEAM PROFESSIONAL (Front Desk & Reservations)
The Pan Pacific Hotel Manila
01.1998 - 08.1999
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - MANAGEMENT
International Academy of Management & Economics (I/AME)