Hi, I’m
JOY ANN TANQUINTIC
La Habra,CA
Summary
Experienced Manager with 25 years progressive record of accomplishment in the Hotel, Travel & Hospitality industry. Relationship-driven and well-grounded with excellent interpersonal skills and highly trainable nature. A motivated employee with desire to take on new challenges with strong work ethic, and adaptability. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
26
years of professional experience
2
Languages
Work History
Attic Tours Philippines Inc.
SALES & MARKETING MANAGER
09.2012 - 11.2023
Job overview
- Acted as team leader in department projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service to ensure positive client experience.
- Collaborated with advertising group to create uniformity between advertising messages across social media platforms.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Launched innovative products with strategic marketing plans that generated significant buzz within target markets.
- Excelled in territory management, optimizing travel itineraries for maximum client engagement and time efficiency.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Directed sales staff in administrative tasks to help sales staff close deals.
- Assist Vice President /COO in managing administrative matters including meeting schedules, presentations, contracts, & bookings
- Adaptable and proficient in learning new concepts quickly and efficiently in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Created and analyzed sales strategies to acquire prospective clients and targeted that market based o areas handled
- Created highly saleable tour packages to promote the specific destinations both locally & abroad
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
- Enhanced team collaboration through regular communication channels, fostering positive work environment where ideas could flourish.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Led high-performing sales team, providing coaching and ongoing support to ensure success.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Collaborated cross-functionally with other 8 branches/stores to maintain consistent message and experience.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in team setting, providing support and guidance.
LeMassage Inc.
OPERATIONS DIRECTOR (owner) -operates at NAIA
11.2008 - 11.2021
Job overview
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Led, supervised and provided strategic direction for workforce of 45 employees.
- Negotiated price with customers and vendors to decrease expenses and increase profit.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Achieves & exceeds set goals in relation to cost of operations and spa revenue, whilst providing highest quality level customer service
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Manage client feedback through different social media platforms
- Evaluated scripts to identify creative strategies and resource needs.
- Placing orders of supplies and retail, managing inventory control, and interviewing new staff members
- Established departmental performance goals and provided feedback for underperforming areas.
- Supervised creation of exciting merchandise displays to catch attention of store clients.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Double checks created weekly work schedules, train new employees and arrange staff workshops on new techniques and procedures
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Business-related can include recordkeeping, conducting promotional campaigns, maintaining stock inventories and payroll management.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements with airport operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Monitored and coordinated workflows to optimize resources.
- Championed corporate social responsibility initiatives that enhanced company''s reputation in the community.
- Drafted & distributed reports to assist board members with critical business decisions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Worked closely with other board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Passionate about learning and committed to continual improvement.
InSense Pacific Private Ltd.
BUSINESS DEVELOPMENT MANAGER (Administrative Assistant-Remote Task)
08.2008 - 08.2016
Job overview
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Directly handles marketing & promotions of WELDENZ dental resin in the Philippines
- Compiled product and customer data to generate informed profit projections.
- Locates or proposes potential business deals by contacting potential partners, discovering, and exploring opportunities
- Generated new business with marketing initiatives and strategic plans.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Protects organization's value by keeping information confidential
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of our products and services.
- Conduct extensive market research prior to starting up your business and continue gathering information throughout life of business
- Secure sufficient financial resources for future development or expansion
- Assist CEO with administrative task which includes scheduling meetings, providing reports, presentations & directly coordinates with potential investors on behalf of the CEO
- Develop situation analysis of your company including its strengths, weaknesses, opportunities, and threats to assist in development of strategic plan for future of the business
- Creation of web content for branding guidelines and collaterals.
- Self-motivated, with strong sense of personal responsibility.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Represented company and promoted products at conferences and industry events.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Ermitage Islands & Company
SPA MANAGER - CORPORATE
07.2007 - 01.2008
Job overview
- Championed pre-opening team and responsible for construction development, conceptualizing, sourcing of equipment, recruiting, and hiring. Act as liaison between Spa Manager and Spa Team
- Directly reports to VP for Operations
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Responsible to coach, train, and motivate spa team to provide excellent customer experience
- Recorded product sales into spa's weekly income report.
- Monitors performance and provides feedback to Spa Leads and Spa Associates, though ongoing verbal communication, and written evaluations
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Prepare and conduct effective Leadership Team Meetings and monthly Spa Meetings in cooperation and coordination with Spa Managers.
- Established welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as reputation of spa business.
- Brand identity through compliance with all corporate directives
- Organize effective promotional activities and employee events
- Implemented policies and procedures that optimized operational efficiency within spa facility.
- Maintained cleanliness and safety standards within spa facility, ensuring compliance with all regulations.
- Promotes positive environment for customers and associates through respect, trust and caring
- Spa wide responsibilities including opening and closing procedures, development of weekly schedules and leadership to include coaching, treatment and selling techniques
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Develops Leadership Team members to promote growth within company by implementing training initiatives, personal development plans and providing continuous coaching.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with other departments to create seamless guest experience throughout the resort property.
The Spa
BRANCH MANAGER
01.2004 - 04.2007
Job overview
- Developed high- performing team with total of 74 personnel including Front Desk staff, therapists, housekeepers, maintenance personnel and custodians
- Supported Operations Manager with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- In charge of overall cleanliness of the branch by doing pre, during & post operational routine rounds of the branch
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Maximizes branch productivity by doing telemarketing & corporate sales call to neighboring corporate companies
- Maintained friendly and professional customer interactions.
- Ensure that customer retention is achieved by creating loyalty programs
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Monitor and analyze branch performance metrics to identify areas of improvement
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Manage branch staff, including hiring, training, and performance management.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Oversee branch operations, including customer service, sales, and financial transactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Ensure compliance with all applicable laws, regulations, and policies
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Develop and maintain relationships with customers and other stakeholders
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Identify and implement process improvements to increase efficiency and reduce costs
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Develop and implement branch marketing strategies to increase customer base
- Boosted sales and customer loyalty through incentive programs.
- Develop and manage branch budget and ensure cost-effectiveness
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitor and analyze customer feedback to identify areas of improvement
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Develop and implement customer service initiatives to improve customer satisfaction
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Selects and retains optimum number of staff, maintenance and therapist who are enthusiastically dedicated to customer satisfaction
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversees and reviews performance appraisals based on defined goals and objectives for all employees in timely manner
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in team setting, providing support and guidance.
- Promotes Brand recognition through services and promotions
- Worked flexible hours across night, weekend, and holiday shifts.
- Created packages for the branch & handled marketing collaborations w/ different establishments w/in Alabang Town Center in Muntinlupa City
- Prepared monthly reports such as Competitors Check, Performance Rational, and Customer Service Comment Form.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in team environment.
- Resolved various issues impacting sales management and business operations.
The Palms Country Club
CATERING SALES ACCOUNT MANAGER
08.2003 - 01.2004
Job overview
- Assist in Catering Sales productivity by soliciting catering business for Clubs function rooms through corporate clients
- Built rapport with local businesses by attending networking events resulting in increased number of referrals.
- Focused on continuous improvement, seeking feedback from clients from pre & post events and team members to enhance overall performance and effectiveness within the banquet sales department.
- Conceptualizes marketing tools and materials for client presentation
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Increased banquet sales by developing and implementing effective marketing strategies.
- Determining customer requirements and proposing catering options
- Negotiating prices and preparing meticulous catering order forms
- Planning menus and overseeing venue, equipment, food, and service preparations
- Collaborated with culinary team to create enticing menus for various types of events, enhancing client satisfaction.
- Hiring, training, and supervising catering staff, as well as scheduling employee shifts
- Liaising with customers, sales staff, chefs, and specialized catering equipment providers
- Overseeing seating arrangements, serving of meals and beverages, and clearing of tables
- Monitoring availability of catering stock and supplies and ordering replenishments
- Tracking catering expenses and maintaining accurate records
- Adhering to food and health industry regulations and standards
- Maintained accurate records of all correspondence, proposals, contracts, invoices using specialized software systems.
- Researching catering trends and promoting competitive catering services.
- Worked closely with operations team to ensure seamless execution of all banquet events from setup through teardown.
- Conducted site visits with prospective clients, showcasing venue features and outlining available banquet room within the Club.
The Pan Pacific Hotel Manila
OPERATIONS MANAGER For SALES
08.1999 - 06.2002
Job overview
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Analyzed and reported on key performance metrics to senior management.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Represents the hotel in both local & International trade show exhibits
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed systems and procedures to improve operational quality and team efficiency.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Responsible for after - sales service of handled accounts
- Handles both Corporate and Travel Market accounts and conducts local & international sales calls for both market segment
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Prepares proposal and or contract agreement of clients
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Creates and analyze sales strategies on how to acquire prospective clients and distinguish target market based on the areas handled
- Interacted well with customers to build connections and nurture relationships.
- Actively participates in hotel inspection and in house client entertainment
- Facilitated smooth collaboration between departments through clear communication channels.
- Creates packages to promote rooms and facilities of the hotel
- Developed and implemented strategies to maximize customer satisfaction.
- Directly involve in promoting the hotel Brand through marketing plans & executions
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Relays feedback on how to achieve bigger market share in industry and to monitor the status of hotel as compared to competitor hotel
- Reported issues to higher management with great detail.
- Identify business trends and marketing opportunities that can improve hotel performance
- Assisted in recruiting, hiring and training of team members.
- Assist in advertising and promoting the hotel
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Multi-tasking for the hotel such as being DUTY MANAGER at least 2 times in a month
- Strengthened communication skills through regular interactions with others.
- Handles group check-in together with Front Office staff and or supervisor.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
The Pan Pacific Hotel Manila
SALES EXECUTIVE
09.1998 - 07.1999
Job overview
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Continuously solicit for new business that expands clients' base using action plans focused on market segments
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible in establishing good rapport and maintaining relationship towards clients
- Self-motivated, with a strong sense of personal responsibility.
- Handles both corporate & travel market.
- Exercised leadership capabilities by successfully motivating and inspiring others.
The Pan Pacific Hotel Manila
BUSINESS SERVICES - TEAM PROFESSIONAL (Front Desk & Reservations)
01.1998 - 08.1998
Job overview
- Part of Pan Pacific Hotel Manila Pre-opening team
- Engage in guest relations and customer satisfaction
- Handles walk-in clients, phone -in & e-mail reservations or inquiry.
- Handles Front Office Cashiering
- Conducts hotel showroom to potential clients of the hotel
- Promoted to Team Leader to ensure smooth coordination is done between reservations and front office.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
International Academy of Management & Economics (I/AME)Makati City, Philippines
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION from MANAGEMENT
01.1997
Skills
- Rapport and Relationship Building
- Team Leadership
- Business Development
- Strategic Planning
- Marketing Planning
- Event Planning
- Sales and Marketing
- Customer Service
- Administrative Support
- Front Desk Management
- Data Confidentiality
- Employee Supervision
- Staff Hiring
- Policy Development
- Operations Management
- Team Supervision
- Compliance Monitoring
- Clerical Support
- Event Coordination
- Contract Negotiations
- Scheduling
- Maintenance Scheduling
- Staff Management
- B to B sales
- Sales Reporting
- Account Management
- Social Media Savvy
- Employee Retention
- Brand Marketing
- Decision-Making
- Analytical problem solver
Personal Information
- Date of Birth: 01/12/73
- Marital Status: Single with Common Law
Languages
English
Full Professional
Tagalog
Native or Bilingual
Additional Information
I am an immigrant who just arrived in the US. I am eager to provide service to your company and share my experiences and abilities to further develop my skills.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid time offPaid sick leaveCompany CultureFlexible work hoursWork from home optionPersonal development programsTimeline
SALES & MARKETING MANAGER
Attic Tours Philippines Inc.
09.2012 - 11.2023
OPERATIONS DIRECTOR (owner) -operates at NAIA
LeMassage Inc.
11.2008 - 11.2021
BUSINESS DEVELOPMENT MANAGER (Administrative Assistant-Remote Task)
InSense Pacific Private Ltd.
08.2008 - 08.2016
SPA MANAGER - CORPORATE
Ermitage Islands & Company
07.2007 - 01.2008
BRANCH MANAGER
The Spa
01.2004 - 04.2007
CATERING SALES ACCOUNT MANAGER
The Palms Country Club
08.2003 - 01.2004
OPERATIONS MANAGER For SALES
The Pan Pacific Hotel Manila
08.1999 - 06.2002
SALES EXECUTIVE
The Pan Pacific Hotel Manila
09.1998 - 07.1999
BUSINESS SERVICES - TEAM PROFESSIONAL (Front Desk & Reservations)
The Pan Pacific Hotel Manila
01.1998 - 08.1998
International Academy of Management & Economics (I/AME)
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION from MANAGEMENT