Joy Anne McCurry
Gibbsboro,NJ
Summary
Dedicated Direct Support Professional with Archway Programs, skilled in compassionate caregiving and crisis management. Successfully enhanced client independence through personalized care plans and effective behavioral management. Proven ability to foster trust and build relationships, ensuring a safe and supportive environment for individuals with disabilities. Committed to ongoing professional development and client well-being.
Overview
33
33
years of professional experience
Work History
Direct Support Professional
Archway Programs
07.1993 - 03.2025
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Developed personalized care plans to address unique needs and preferences of clients.
- Documented client progress in adherence to established protocols and compliance standards.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients' well-being.
- Provided emotional support, fostering positive relationships and enhancing client trust.
- Implemented recreational activities that encouraged social interaction and skill development.
- Monitored health conditions, reporting changes to appropriate healthcare professionals promptly.
- Trained new staff on best practices for client care and safety procedures.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Customer Service
South Jersey Gas
06.1992 - 07.1993
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Developed customer service scorecards to measure customer service performance.
- Boosted company reputation by delivering exceptional customer service to clients.
- Assisted customers with inquiries and resolved issues efficiently.
Education
High School Diploma - High School
Edgewood Regional High-school
Atco, NJSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Transportation
- Appointment scheduling
- Disability awareness
- Client transportation
- Goal setting
- Team collaboration
- Social skills development
- Crisis management
Timeline
Direct Support Professional
Archway Programs
07.1993 - 03.2025
Customer Service
South Jersey Gas
06.1992 - 07.1993
High School Diploma - High School
Edgewood Regional High-school